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Roku Streaming Stick 3500 not compatible with Xfinity TV Beta app ?

Regular Visitor

Roku Streaming Stick 3500 not compatible with Xfinity TV Beta app ?

I have the Roku model 3500X when I poke around in the roku/system info. The original retail box that I have retained says I have a model 3500R. Its firmware is up to date. I've logged into my roku.com account, found the xfinity tv beta app, clicked INSTALL & the roku page says the app is installed. But I've tried system updates & reboots, it does not appear to actually download to my 3500 streaming stick. Is my 3500 truly unqualified to run the Xfinity TV app ? My model is excluded in the Xfinity-based question: What Roku devices can I use the app with? Anyone having success with their 3500? Can the 3500 be firmware upgraded to a 3600? Any advice appreciated.

Service Expert

Re: Roku Streaming Stick 3500 not compatible with Xfinity TV Beta app ?


Den458 wrote:

I have the Roku model 3500X when I poke around in the roku/system info. The original retail box that I have retained says I have a model 3500R. Its firmware is up to date. I've logged into my roku.com account, found the xfinity tv beta app, clicked INSTALL & the roku page says the app is installed. But I've tried system updates & reboots, it does not appear to actually download to my 3500 streaming stick. Is my 3500 truly unqualified to run the Xfinity TV app ? My model is excluded in the Xfinity-based question: What Roku devices can I use the app with? Anyone having success with their 3500? Can the 3500 be firmware upgraded to a 3600? Any advice appreciated.


See this Post for general information and the eligible models that will work:  https://forums.xfinity.com/t5/Stream-TV-App/XFINITY-TV-on-Roku/m-p/2834869/highlight/true#M3522




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Regular Visitor

Re: Roku Streaming Stick 3500 not compatible with Xfinity TV Beta app ?

I do appreciate your reply, but I'd  visited that page you pointed me to before, so I didn't learn anything I didn't already know, but thanks.

Contributor

Re: Roku Streaming Stick 3500 not compatible with Xfinity TV Beta app ?

The 3500 Series isn't supported. Doesnt matter if its a 3500A, B or C.

 

Eligibility:

  • Customers must purchase their own Roku device and device must be on firmware version 7.5
    • Compatible Roku Devices:
      • Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range)
      • Streaming Stick (3600)
      • Express (3700, 3710)
      • Express+ (3710)
      • Premiere (4620)
      • Premiere+ (4630)
      • Ultra (4640)
      • Roku 4 (4400)
      • Roku 3 (4200, 4230)
      • Roku 2 (4210)
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