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Recordings Locks Up Xfinity App on iPad

Contributor

Recordings Locks Up Xfinity App on iPad

When I watch recordings on my original wifi iPad mini, it can take an hour before I can start watching the program after opening the app.  It is fine for the first few programs, but the app eventually locks up again for another hour before I can move onto another recording.  Any remedies?

Jerry
Service Expert

Re: Recordings Locks Up Xfinity App on iPad


OPDooper wrote:

When I watch recordings on my original wifi iPad mini, it can take an hour before I can start watching the program after opening the app.  It is fine for the first few programs, but the app eventually locks up again for another hour before I can move onto another recording.  Any remedies?


what is on the screen during that hour? are you downloading or just streaming?




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Contributor

Re: Recordings Locks Up Xfinity App on iPad

It locks on the intro screen (recently watched, now recording..).
Jerry
Contributor

Re: Recordings Locks Up Xfinity App on iPad

Streaming.

Jerry
Contributor

Re: Recordings Locks Up Xfinity App on iPad

Deleting/reinstalling the Xfinity app solved the problem.  

Jerry
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