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Recording not downloading to iPad complete recording

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Recording not downloading to iPad complete recording

I have a recording on my X1 DVR that is 119 minutes and it's showing as 119 minutes. When I look at the recording on my iPad and go to download it, it's only showing as 35 minutes. I have plenty of space on my iPad. Is there anything I can do to get the full episode downloaded?

 

Thanks!

Service Expert

Re: Recording not downloading to iPad complete recording


kkohl88 wrote:

I have a recording on my X1 DVR that is 119 minutes and it's showing as 119 minutes. When I look at the recording on my iPad and go to download it, it's only showing as 35 minutes. I have plenty of space on my iPad. Is there anything I can do to get the full episode downloaded?

 

Thanks!


It sounds like your cloud DVR copy is corrupted/interrupted. You might check with on-demand menu and set filter to 'download' to see if you might be able to download the same program from on-demand system.




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Re: Recording not downloading to iPad complete recording


kkohl88 wrote:

I have a recording on my X1 DVR that is 119 minutes and it's showing as 119 minutes. When I look at the recording on my iPad and go to download it, it's only showing as 35 minutes. I have plenty of space on my iPad. Is there anything I can do to get the full episode downloaded?

 

Thanks!


Sometimes the app gets corrupt. Try uninstalling and then downloading from app store again. Good luck!

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