Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,751

members

52

online now

1,955,073

discussions

Top

Recorded shows skipping on Streaming App

Regular Visitor

Recorded shows skipping on Streaming App

iOS 10.3 as well as iOS 11.2 - multiple devices.  The DVR will replay just fine.

Bronze Problem Solver

Re: Recorded shows skipping on Streaming App


LLamaOne wrote:

iOS 10.3 as well as iOS 11.2 - multiple devices.  The DVR will replay just fine.


Most likely cause is that your internet/wifi speed can not keep up with the needed data delivery of the stream app. Test your speed here:

 

http://speedtest.xfinity.com/

Regular Visitor

Re: Recorded shows skipping on Streaming App

it happens both at home with a 75mbps connection and at work with a 1gbps connection (with no QOS in play). so... no, that isn't it.

Bronze Problem Solver

Re: Recorded shows skipping on Streaming App


LLamaOne wrote:

it happens both at home with a 75mbps connection and at work with a 1gbps connection (with no QOS in play). so... no, that isn't it.


Those are wired speeds, aren't you using wifi?

Service Expert

Re: Recorded shows skipping on Streaming App

please see this post and send that Official Employee a private message (directions in post).

 

edit: the link didn't work.. http://forums.xfinity.com/t5/Stream-TV-App/Xfinity-Stream-TV-app-download-failures/td-p/3003867

 

locking this thread.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 4 replies
  • 509 views
  • 0 kudos
  • 3 in conversation