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Re: Online streaming recorded shows skipping

New Poster

Re: Online streaming recorded shows skipping

I have been having the same problems with DVR recordings skipping when viewing online. My experience has been that this problem happens on programs recorded on every channel I have tried. It happens from my place of work which has a t1 line. It also happens when I download a dvr program to my Ipad. It happens with recordings I have from 2 months ago. It has happened with brand new shows, older reruns, and live late night television. You can tell there is a problem by looking at the program length. A DVR recording will have commercials so it should be 56-60 minutes. Instead, these shows are 25-30 minutes in length. In closing, this is a problem with the xfinity/comcast technology. Not a wireless issue. Not a bandwidth issue. It is not a device or operating system problem. I have tried all of this. Apple, microsoft it is the same with all. This is an xfinity problem. The way this technology works is very taxing on their system. I would think that may be at least part of the issue.

Service Expert

Re: Online streaming recorded shows skipping


jgreglewis wrote:

I have been having the same problems with DVR recordings skipping when viewing online. My experience has been that this problem happens on programs recorded on every channel I have tried. It happens from my place of work which has a t1 line. It also happens when I download a dvr program to my Ipad. It happens with recordings I have from 2 months ago. It has happened with brand new shows, older reruns, and live late night television. You can tell there is a problem by looking at the program length. A DVR recording will have commercials so it should be 56-60 minutes. Instead, these shows are 25-30 minutes in length. In closing, this is a problem with the xfinity/comcast technology. Not a wireless issue. Not a bandwidth issue. It is not a device or operating system problem. I have tried all of this. Apple, microsoft it is the same with all. This is an xfinity problem. The way this technology works is very taxing on their system. I would think that may be at least part of the issue.


HI, I moved your post to a separate thread on the forum and have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Online streaming recorded shows skipping

jgreglewis, have you verified that the DVR'ed show on the box has the full episode recorded? 

 

Have you tried resycning the cable box too? 

 

If you've checked all this, you can shoot me a private message with your full name and phone number associated with your account so I can take a closer look. 

 

KenF




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New Poster

Re: Online streaming recorded shows skipping

We are having a similar issue. 60 min long shows are showing up as 45-49 minutes. The shows skip randomly within the recording. This has only been happening for the last two weeks. We notice it both when using the app on our ipads/iphones and on the DVR itself. We have plenty of space on the DVR. So, we don't think that is the issue.

 

Is there anything we can do? 

 

Thanks,

 

Joe

Service Expert

Re: Online streaming recorded shows skipping


jldeweese wrote:

We are having a similar issue. 60 min long shows are showing up as 45-49 minutes. The shows skip randomly within the recording. This has only been happening for the last two weeks. We notice it both when using the app on our ipads/iphones and on the DVR itself. We have plenty of space on the DVR. So, we don't think that is the issue.

 

Is there anything we can do? 

 

Thanks,

 

Joe


yes. Could you follow the directions in the post directly above your post (by ComcastKenF)?




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New Poster

Re: Online streaming recorded shows skipping

Im having the same issue. Can you help.

Angela Friend
Service Expert

Re: Online streaming recorded shows skipping


Ang1014 wrote:
Im having the same issue. Can you help.

Angela Friend

please read and follow the post 3 above yours from the Comcast official employee.




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New Poster

Re: Online streaming recorded shows skipping

I'm having the same issue with every show I record. It shows the correct amount of time being recorded. But it seems to skip through the program. It's basically impossible to follow any show on the DVR. When you say re-sync your box...what do you mean? The Roku?
New Poster

Re: Online streaming recorded shows skipping

yeah mine does it too. I'm trying to watch recorded tv shows and they all skip time considerably. 

Service Expert

Re: Online streaming recorded shows skipping

did you follow the directions in the January 11, 2018 post above from ComcastKenF ?




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New Poster

Re: Online streaming recorded shows skipping

To re-sync your box? Does he mean the roku?
Service Expert

Re: Online streaming recorded shows skipping


Lorihearl wrote:
To re-sync your box? Does he mean the roku?

yes




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New Poster

Re: Online streaming recorded shows skipping

I have the same problems playing it my shows with my XFinity App on my IPad, IPhone, and MacBook. It’s not my service problem. This is an overall APP issue. It has affected every single one of my shows and has made the Recording options useless to me.
Service Expert

Re: Online streaming recorded shows skipping


wrote:
I have the same problems playing it my shows with my XFinity App on my IPad, IPhone, and MacBook. It’s not my service problem. This is an overall APP issue. It has affected every single one of my shows and has made the Recording options useless to me.

HI, are you by chance in CA or Chicago-MN-St Paul area?




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Official Employee

Re: Online streaming recorded shows skipping

Hi everyone, 

 

Please make sure your app is update to date. Then try the following:

Please uninstall and reinstall.

Then try rebooting your cable box.

 

If this doesn't improve anything, then please send me a private message.




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New Poster

Re: Online streaming recorded shows skipping

Mine has been doing the same thing for the last few weeks. On the app and on a desktop computer. I reinstalled the app and refreshed the cable box.
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