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Problems with app

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Problems with app

Let's see where do I start. This xfinity app has never worked right for me. I use it on a iPad Air 2. I deleted it for months only to come back to it and it's still awful. So I figured I would see if I could get some answers. First, i will click play on most of my recordings, it displays the right show but then plays a random show. For example, all of my CW shows I have recorded never play. I will load up the flash and it says the flash is playing but it is showing a Spanish channel. I tried to watch frequency tonight, and it's playing law and order while it says I'm watching my recording of frequency. Next, whenever i find a recording that actual works on the app, it lags even though my internet is fine. The recordings always lag in the app. Finally, downloading shows never even comes close to working. I feel like I'm getting pranked. 

Problem Solver

Re: Problems with app


FolgerBoy77 wrote:

Let's see where do I start. This xfinity app has never worked right for me. I use it on a iPad Air 2. I deleted it for months only to come back to it and it's still awful. So I figured I would see if I could get some answers. First, i will click play on most of my recordings, it displays the right show but then plays a random show. For example, all of my CW shows I have recorded never play. I will load up the flash and it says the flash is playing but it is showing a Spanish channel. I tried to watch frequency tonight, and it's playing law and order while it says I'm watching my recording of frequency. Next, whenever i find a recording that actual works on the app, it lags even though my internet is fine. The recordings always lag in the app. Finally, downloading shows never even comes close to working. I feel like I'm getting pranked. 


     The app might be corrupt. Try uninstalling it and then shut down, then power up your iPad and

     re-download from the app store. Good luck!

Service Expert

Re: Problems with app

adding... make sure you have updated iOS to latest version.




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