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Poor resolution on app downloads

New Poster

Poor resolution on app downloads

I'm getting terrible, far below HD resolution on downloads in the app. I'm downloading HD content. Speed is not an issue; 77Mb down, 10Mb up. This is a recurring issue. Suggestions?

Official Employee

Re: Poor resolution on app downloads

Hi Harryhood,

 

I can help look into this issue. Can you please verify how you are connected when downloading content? What type of device are you using? 


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New Poster

Re: Poor resolution on app downloads

I'm downloading on an IPad Pro while connected to wifi via a router connected to a Comcast modem. 

New Poster

Re: Poor resolution on app downloads

Just to add further...every other app I use has perfect quality video. The Stream app has perfect video as well except when I download something. The issue I'm having specifically is downloading sports (Sixers games) from the NBC Sports Philadelphia channel. 

Official Employee

Re: Poor resolution on app downloads

Ok, thanks for clarifying for me. I can review this further. Do you mind if I check a few things on my end? This will require me having to obtain the following information in a private message: 

  • First and last name of the account holder
  • Primary phone number on the account
  • The street address associated with your services
  • Full account number

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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