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Plug in failure on new tv go

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Plug in failure on new tv go

I recently chaged to the new X-finity tv go and while watching videos, the program freezes then I receive a "plugin failure" box on the screen. I have a MACBook with OS X 10.11.6.

Service Expert

Re: Plug in failure on new tv go


rjhnyc52 wrote:

I recently chaged to the new X-finity tv go and while watching videos, the program freezes then I receive a "plugin failure" box on the screen. I have a MACBook with OS X 10.11.6.


did you go to https://tv.xfinity.com/  Does the macbook let you download from teh app store the xfinity TV app?




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New Poster

Re: Plug in failure on new tv go

why am I experiencing this problem with all am paying for this service?

Service Expert

Re: Plug in failure on new tv go


Eina wrote:

why am I experiencing this problem with all am paying for this service?


the probable problem above is that there is no connection to comcast for the set top box to use. What is your situation?




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I am not a Comcast employee, I am a paying customer just like you!
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I am not a Comcast employee. I am a paying customer just like you!
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Was your question answered? Mark a Best Answer!solution Icon
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New Poster

Re: Plug in failure on new tv go

cannot watch any program from my mac for mor than 10 minutes without experiencing plugin failure showing up

New Poster

Re: Plug in failure on new tv go

This is a rip off. what connection are you referring to?

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