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Playback skipping when playing recorded tv

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Message 1 of 9
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Usin The Android app on Samsung tab 3 my recorded TV shows skips a couple of seconds multiple times through out the viewing of a hour long show. Anyone have any ideas how to fix it?
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Message 2 of 9
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I'm having the same problem with my fire tablet HD8.

Posted by
Service Expert

Message 3 of 9
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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Official Employee

Message 4 of 9
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Hello all, if your recorded shows skip please check your DVR to make sure the same issue isn't occurring there if so then the feed needs to be repaired and we will get it taken care of for you. If you only notice this while streaming please refresh the app by removing it from your equipment and then adding it back. This can clear up bugs that is causing the problem, also it's a good rule of thumb to check your data connection. With streaming we also suggest that you connect to your home Wi-Fi or a local hot spot in the area for best results. 




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Message 5 of 9
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DVR has no issue and removing the app from device and reinstalling did absolutely nothing to correct the issue.
Posted by
Official Employee

Message 6 of 9
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Thank you for checking your DVR for me, can you please check your recording online by going to our website www.comcast.com and click on TV? This will help me understand if there is an issue with the app or with streaming in general. Have you tried streaming on demand or live content, if so do you get the same skipping issues? 




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Message 7 of 9
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Live TV and on demand have no issues. Skips happen on multiple devices. Selecting to watch my DVR recordings from the link you provided takes me to the streaming app
Posted by
Official Employee

Message 8 of 9
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I can look further into this for you, please send me a private message with your full address, account number, and username by clicking my name (ComcastAmir) and then clicking "private message me".




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Message 9 of 9
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