Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,306

members

600

online

29,109

topics

Top

Playback Issue :: 8001

New Poster

Playback Issue :: 8001

This error message keeps popping up when I try to watch programs from my DVR on my iPad.
Service Expert

Re: Playback Issue :: 8001


Lester9543 wrote:
This error message keeps popping up when I try to watch programs from my DVR on my iPad.

Recordings viewed on your smart devices are received from the Comcast Cloud DVR (a server) and not from the DVR(s) in your home.  You can attempt to refresh your account to fix this by using your in-home Remote and pressing the "A" button and selecting account refresh. It can take some time to finish updating. 

 

If that does not work, call 800-Comcast and select billing and ask the representative to do a deep account refresh 'that can take up to an hour to complete'. Also verify that you have the proper Cloud DVR rate code added to your account.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Playback Issue :: 8001

I experience this error almost every day when I try to stream my DVR shows on my iPhone xfinity TV app. Can you please help?
Service Expert

Re: Playback Issue :: 8001


Mich_S wrote:
I experience this error almost every day when I try to stream my DVR shows on my iPhone xfinity TV app. Can you please help?

what city/state are you in? There have been some outages for a few weeks in some areas.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Playback Issue :: 8001

Having this issue as well. I have deleted the app and re-installed it. I can play on demand movies I purchased or rented but when I try to view my recorded shows on my iPhone I receive that error. Thank you in advance for your help in this matter!
Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 651 views
  • 0 kudos
  • 4 in conversation