Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,161

members

1,190

online

29,302

topics

Top

Parental controls on HBOGO

New Poster

Parental controls on HBOGO

I downloaded HBOGO on my firestick to watch while I am away. It is only showing movies that are PG. It is telling me the Parental controls are set by my internet provider and need to be changed there. I have looked all over and cannot figure out where to change the parental controls. I do not currently have any parental controls set up anywhere...HELP

Official Employee

Re: Parental controls on HBOGO


hckeymom91 wrote:

I downloaded HBOGO on my firestick to watch while I am away. It is only showing movies that are PG. It is telling me the Parental controls are set by my internet provider and need to be changed there. I have looked all over and cannot figure out where to change the parental controls. I do not currently have any parental controls set up anywhere...HELP


Here's a link to a help article that will walk you through how to adjust parental controls for TV Everywhere programming partners such as HBOGO:

 

https://www.xfinity.com/support/cable-tv/set-online-parental-controls/

 

-ComcastDan


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 685 views
  • 0 kudos
  • 2 in conversation