Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,845,002

members

989

online

36,687

topics

Top

Orange key does that mean locked you do not subscribe

New Poster

Orange key does that mean locked you do not subscribe

I'm worried about watching something I don't subscribe to and it coming out on my bill what is the orange key ??? Does that mean I don't subscribe and it off limits to watch

Service Expert

Re: Orange key does that mean locked you do not subscribe

Yes, the orange key means it is off limits to you. There  is no danger of you being charged for it because you will not be able to access a channel you do not subscribe to.

 

If you click on a locked channel you will be told it is not part of your subscriptions, In order to watch you need a subscription to it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 619 views
  • 0 kudos
  • 2 in conversation