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Online streaming and App viewing DVR recorded shows skipping

New Poster

Online streaming and App viewing DVR recorded shows skipping

I have been experincing DVR recordings skipping when viewing online or on the app from my iPad. My experience has been that this problem happens on programs recorded on every channel I have tried. 

The shows on the DVR are full episodes and I can watch them with no issue from the dvr itself.

Service Expert

Re: Online streaming and App viewing DVR recorded shows skipping

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Online streaming and App viewing DVR recorded shows skipping

Hi schmel, have you tried  re-syncing your cable box to see if that helps with your Skipping issue? If so, can you please send me a private message with your account information and I will gladly review this further for you. (name on account, address and account number).

 

 

 

Thank you


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