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Ondemand disappeared from streaming app

Posted by
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Message 1 of 9
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I had the xfinity streaming app for three weeks with OnDemand. Now it has disappeared. I uninstalled it. Reinstalled it and still no OnDemand. Called xfinity and they don't know what happened. Where dI'd it go and how do I get it back?
8 REPLIES
Posted by
Official Employee

Message 2 of 9
266 Views

Hey adjustablespace, have you tried another device? I've done an account refresh a few minutes ago. Let me know if that brought the on demand feature back. 




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Posted by
Official Employee

Message 3 of 9
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Hello

 

All the On Demand content you know and love is now in the Browse section. Let us know if you don't see this!

 

IMG_4355.PNG




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Posted by
Contributor

Message 4 of 9
207 Views

So I can see previous episodes of Game of Thrones on demand

but why can't I see Extras on my iPad like on my tv? 

 

 

 

 

 

Posted by
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Message 5 of 9
174 Views
Still no OnDemand. My wife downloaded the app on to her phone, which is a galazy s 5. Exactly the same as mine. No OnDemand.
Posted by
Problem Solver

Message 6 of 9
171 Views

adjustablespace wrote:
Still no OnDemand. My wife downloaded the app on to her phone, which is a galazy s 5. Exactly the same as mine. No OnDemand.

Can you post a screen shot of your menu simular to ComcastLoriHC's?

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Message 7 of 9
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There's no OnDemand. Not in the 'Browse' section either. When I first got the app it had 'OnDemand' in the list. I watched three episodes of Doctor Who within a couple of weeks. Now there's no OnDemand at all.
I have Doctor who in my favorites. When OnDemand was there and I clicked on Doctor Who, it would show the list of shows for OnDemand and a separate list of showtimes for 'upcoming' shows to watch with date and time the show airs. Now it just has future showtimes. Not OnDemand.
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Message 8 of 9
163 Views
Can't find it anywhere.
Screenshot_2017-08-14-18-35-48.png
Screenshot_2017-08-14-18-35-44.png
Posted by
Problem Solver

Message 9 of 9
157 Views

adjustablespace wrote:
Can't find it anywhere.

As ComcastLoriHC wrote, on demand shows are under Browse. Choose tv or movies under Browse and you should see on demand shows. In older version of app Browse was On Demand.