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On Demand on iPhone

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On Demand on iPhone

Trying to watch Sister Wives on phone with Xfinity App - no sound at all. Other shows work i.e. Dance Moms, RHOBH etc.

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Official Employee

Re: On Demand on iPhone


kiminsj wrote:
S7 E2,3,4 - I don't recall seeing a choice for HD/SD. I think I will try it on my regular tv tomorrow.

I checked all three episodes across HS, SD and TV Go and have full audio on all. I'm using the XFINITY TV app on iOS (latest version).  Do you by chance have "SAP" turned on (secondary audio)?


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Expert

Re: On Demand on iPhone


kiminsj wrote:
Trying to watch Sister Wives on phone with Xfinity App - no sound at all. Other shows work i.e. Dance Moms, RHOBH etc.

which episode (to try to duplicate the issue)? also did you have a choice between HD/SD?

New Poster

Re: On Demand on iPhone

S7 E2,3,4 - I don't recall seeing a choice for HD/SD. I think I will try it on my regular tv tomorrow.
Official Employee

Re: On Demand on iPhone


kiminsj wrote:
S7 E2,3,4 - I don't recall seeing a choice for HD/SD. I think I will try it on my regular tv tomorrow.

I checked all three episodes across HS, SD and TV Go and have full audio on all. I'm using the XFINITY TV app on iOS (latest version).  Do you by chance have "SAP" turned on (secondary audio)?

New Poster

Re: On Demand on iPhone

I just updated iOS all is working - thanks for help!
Expert

Re: On Demand on iPhone


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