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Now missing NFL Network and NHL Network from the App

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Frequent Visitor

Now missing NFL Network and NHL Network from the App

Was missing many channels from the xfinity stream app.  Put a ticket in and the problem was fixed.  Now I am missing the NFl and NHL network.  Is anyone else having this issue.  And yes I am Recieving the channels on my cable box and I am filtering by all channels.  This is getting ridiculous!

Accepted Solution

Re: Now missing NFL Network and NHL Network from the App

Yes They are back and it has been several days.  Thank you.  

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Service Expert

Re: Now missing NFL Network and NHL Network from the App


Doug19 wrote:

Was missing many channels from the xfinity stream app.  Put a ticket in and the problem was fixed.  Now I am missing the NFl and NHL network.  Is anyone else having this issue.  And yes I am Recieving the channels on my cable box and I am filtering by all channels.  This is getting ridiculous!


are you on the X1 entertainment system? if so, do you have the channel on your X1 set top box connected TVs? are you using the Roku with the stream app with the problem?




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Re: Now missing NFL Network and NHL Network from the App

Hi- have all proper channels on my X1 box and I am streaming on my iPad.  Thanks.


Rustyben wrote:

Doug19 wrote:

Was missing many channels from the xfinity stream app.  Put a ticket in and the problem was fixed.  Now I am missing the NFl and NHL network.  Is anyone else having this issue.  And yes I am Recieving the channels on my cable box and I am filtering by all channels.  This is getting ridiculous!


are you on the X1 entertainment system? if so, do you have the channel on your X1 set top box connected TVs? are you using the Roku with the stream app with the problem?


 

Service Expert

Re: Now missing NFL Network and NHL Network from the App


Doug19 wrote:

Hi- have all proper channels on my X1 box and I am streaming on my iPad.  Thanks.


Rustyben wrote:

Doug19 wrote:

Was missing many channels from the xfinity stream app.  Put a ticket in and the problem was fixed.  Now I am missing the NFl and NHL network.  Is anyone else having this issue.  And yes I am Recieving the channels on my cable box and I am filtering by all channels.  This is getting ridiculous!


are you on the X1 entertainment system? if so, do you have the channel on your X1 set top box connected TVs? are you using the Roku with the stream app with the problem?


Call 800-Comcast and select billing. ask the representative to perform a deep account refresh - will take about an hour to complete. That procedure will get the cloud DVR provisioning corrected.




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Frequent Visitor

Re: Now missing NFL Network and NHL Network from the App

  1. So here we go again- "around and around". I opened up another ticket on Monday and was told this would be accelerated, since this was a previous issue.  Then Tuesday I get a recorded call saying if the issue had not been fixed to push a number to be connected to a technition - I am at work and can not answer the phone.  I call Comcast when I get home and am told that they had no record of that call, that they would note my call and that someone would be working on it.  How can a tech company never have any answers.  Is anyone else missing Nfl and NHL network from their stream app.          PS I was told that ESPN was just on tv to go and not the in network channels.  This makes no sense.
Service Expert

Re: Now missing NFL Network and NHL Network from the App


Doug19 wrote:
  1. So here we go again- "around and around". I opened up another ticket on Monday and was told this would be accelerated, since this was a previous issue.  Then Tuesday I get a recorded call saying if the issue had not been fixed to push a number to be connected to a technition - I am at work and can not answer the phone.  I call Comcast when I get home and am told that they had no record of that call, that they would note my call and that someone would be working on it.  How can a tech company never have any answers.  Is anyone else missing Nfl and NHL network from their stream app.          PS I was told that ESPN was just on tv to go and not the in network channels.  This makes no sense.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Frequent Visitor

Re: Now missing NFL Network and NHL Network from the App

Thankyou

Official Employee

Re: Now missing NFL Network and NHL Network from the App

Doug19, I see your private message you sent a member of our team. We can continue there. 




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Frequent Visitor

Re: Now missing NFL Network and NHL Network from the App

Channels are back.  Thank you 

Frequent Visitor

Re: Now missing NFL Network and NHL Network from the App

This is ridiculous.  Two hours latter and NFL Network and ESPN are gone again!!

Frequent Visitor

Re: Now missing NFL Network and NHL Network from the App

Must now be a system wide issue and not related to me because they are back again.  Will check again tomorrow before marking as solved. 

Admin1

Re: Now missing NFL Network and NHL Network from the App

Doug19 -- Wanted to check in to see if you're able to view these channels now. 




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Re: Now missing NFL Network and NHL Network from the App

Yes They are back and it has been several days.  Thank you.  

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