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Not all recorded programs show up

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New Poster

Not all recorded programs show up

Programs that show up on DVR do not all appear either in the Stream TV app or when I sign in to Xfinity.com

Accepted Solution

Re: Not all recorded programs show up

New recordings will be displayed in the app and on Xfinity.com....  New hour programs will display yet previously recorded half hour shows do not.   So do you still feel that it is Cloud space issue?

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Service Expert

Re: Not all recorded programs show up


Sstohlmann wrote:

Programs that show up on DVR do not all appear either in the Stream TV app or when I sign in to Xfinity.com


That is probably because Cloud can only store 60 hours and the DVR can store a lot more.




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New Poster

Re: Not all recorded programs show up

New recordings will be displayed in the app and on Xfinity.com....  New hour programs will display yet previously recorded half hour shows do not.   So do you still feel that it is Cloud space issue?

New Poster

Re: Not all recorded programs show up

The app says 37% full 25 recordings.   The dvr says 31% Full 94 Recordings

Service Expert

Re: Not all recorded programs show up


Sstohlmann wrote:

The app says 37% full 25 recordings.   The dvr says 31% Full 94 Recordings


the app shows you the amount (%) of 60 hours on the cloud DVR. The X1 devices show you the amount of available hard drives space is in use. They are separate devices.




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New Poster

Re: Not all recorded programs show up

So the question is... if the cloud is only 37% full (showing 25 recording) and the dvr has 90+ recordings....why don't the cloud show at least another 25 recordings (thus being approximately 74% full)?

Service Expert

Re: Not all recorded programs show up


Sstohlmann wrote:

So the question is... if the cloud is only 37% full (showing 25 recording) and the dvr has 90+ recordings....why don't the cloud show at least another 25 recordings (thus being approximately 74% full)?


the cloud DVR = total hours / 60 hours

 

the home DVR is based upon hard drive space used / approximately 500 GB. from there it depends upon if your area has converted to mpeg4 or not. local Channel recordings are always in mpeg2, mpeg2 generally takes much more room (estimate 4-5 times) than an mpeg4 file of the same recording. 




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