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No live TV on computer or app

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Message 1 of 5
521 Views

Any chance there will be an update soon? My app doesn’t work, I can’t watch any live TV on my computer or any devices. Talked to advanced repair and the app department many times, still no fix. In a couple of weeks I’ll be locked into a 2 year contract, so should I just cancel now? 

4 REPLIES
Posted by
Official Employee

Message 2 of 5
491 Views

maiyana wrote:

Any chance there will be an update soon? My app doesn’t work, I can’t watch any live TV on my computer or any devices. Talked to advanced repair and the app department many times, still no fix. In a couple of weeks I’ll be locked into a 2 year contract, so should I just cancel now? 


I'm sorry you're having trouble but can you give me more information on the symptoms you are experiencing?  Do you get an error message? Are you not seeing channels that should be there? What's the exact issue?




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Posted by
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Message 3 of 5
487 Views

Hello, 

I can click on live TV, but when I click on the channel this is what I get...

A subscription is required to watch this channel.
Please call 1-800-XFINITY to add it to your service.

(Error 3329.12012)

 
Every live channel is like this, on every divice, including my computer. 
I have the HD triple play preferred XF bundle, so I should recieve this service. 
The cable TV, Internet and Phone work fine
Posted by
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Message 4 of 5
342 Views

Any chance you can fix this again? It was working for a short while and went down again. I've been in touch with many comcast employees and none of them can fix it. 

Posted by
Service Expert

Message 5 of 5
334 Views

maiyana wrote:

Hello, 

I can click on live TV, but when I click on the channel this is what I get...

A subscription is required to watch this channel.
Please call 1-800-XFINITY to add it to your service.

(Error 3329.12012)

 
Every live channel is like this, on every divice, including my computer. 
I have the HD triple play preferred XF bundle, so I should recieve this service. 
The cable TV, Internet and Phone work fine

I would suggest you call 800-Comcast and select billing. Ask the account representative to do a deep account refresh (tell the rep that you understand the process may take up to an hour).




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