Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,978

members

78

online now

1,873,247

discussions

Back to Top

No Sound from streaming tv program

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 11
612 Views

No sound from two of the many recorded tv programs when viewing online.  Where can I find the setting to correct this?

10 REPLIES
Posted by
Service Expert

Message 2 of 11
581 Views

What mobile device are you using?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 11
409 Views

He didn't say anything about a mobile device.


I have no sound when using the XfinityStream site from Internet Explorer. Its not a browser problem because Youtube has sound. Please fix this immedaitely.

.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 11
407 Views

OK I figured out what is wrong. Basically tv.xifinity doesnt recognize which audio output I have specified and only has sound with my headphones. This is a big problem. I dont want to use headphones to watch TV.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 11
404 Views

I unplugged my headset from my PC and now it works. this is frustrating though. Its obviously bad website design that is messing this up. Hire new developers plz.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 11
376 Views

II'm having the same problem 

I am using a Dell notebook.

I can hear the commercials, but no sound otherwise, even with headphones.

Help please.

Posted by
Service Expert

Message 7 of 11
373 Views

SallyO07 wrote:

II'm having the same problem 

I am using a Dell notebook.

I can hear the commercials, but no sound otherwise, even with headphones.

Help please.


what OS and what browser? did you try a different browser?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 11
345 Views

windows 10

Edge browser

i will try another browser, ty

Posted by
Problem Solver

Message 9 of 11
329 Views

SallyO07 wrote:

windows 10

Edge browser

i will try another browser, ty


Don't bother, this is a known problem they are working on.

 

http://forums.xfinity.com/t5/Stream-TV-App/No-sound/m-p/2962380#M9359

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 10 of 11
80 Views

It has been 10 days, Hacksaw Ridge has no sound.

 

Windows 10 / 64-bit

Firefox Browser (Up-to-Date)

 

There is nothing wrong on my end.

Posted by
Service Expert

Message 11 of 11
66 Views

adding... 

wonder if the commercials are in mpeg2 while the 'asset' is in mpeg4 and there is something going on deeper in the adobe flash.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon