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No Playoff visible on my device

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No Playoff visible on my device

Wow, have not used the TV app ever.  The one time I need and or want to became very disappointed to the fact couldn't watch the NFL playoff!  Really?

Service Expert

Re: No Playoff visible on my device


rigrunner24 wrote:

Wow, have not used the TV app ever.  The one time I need and or want to became very disappointed to the fact couldn't watch the NFL playoff!  Really?


If you are an X1 entertainment system customer, call 877-896-8678 and ask the rep to verify you have the "Cloud DVR" rate code added to your account.




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Re: No Playoff visible on my device


rigrunner24 wrote:

Wow, have not used the TV app ever.  The one time I need and or want to became very disappointed to the fact couldn't watch the NFL playoff!  Really?


The content rights around NFL are very complex (and frustrating as you've seen). I'm assuming you are attempting to watch when away from home (called "TV Everywhere" or "TV Go"). NFL restricts playback from mobile phones but sometimes allows it on tablets (if you have access to try). This is NOT something that is in Comcast's control.




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