Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,402

members

7

online now

1,954,190

discussions

Top

New Xfinity TV App

Regular Visitor

New Xfinity TV App

Why, why, WHY can't this new app hold on to an internet signal???? It so frustrating to have to close and open the thing over and over just to watch a show!!!

Service Expert

Re: New Xfinity TV App


mardunly wrote:

Why, why, WHY can't this new app hold on to an internet signal???? It so frustrating to have to close and open the thing over and over just to watch a show!!!


the app uses internet like a pen uses ink. It is either there or not there. Improve your internet connection and capacity. You might want to hard boot your device too (often fixes problems like this).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Service Expert
Moved:

Re: New Xfinity TV App

Discussion stats
  • 2 replies
  • 450 views
  • 0 kudos
  • 3 in conversation