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Mtv app comcast not listed as provider

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New Poster

Mtv app comcast not listed as provider

Hello,

 

I have had the mtv app forever on my ipad and now all of a sudden comcast/xfinity isnt a provider. Is this a glitch in the system or can xfinity customers not use their accounts for the mtv app?

Accepted Solution

Re: Mtv app comcast not listed as provider

All,

 

We apologize for any inconvenience that you may be experiencing. Our agreement with Viacom has not changed and continues to provide Xfinity TV customers with access to Viacom programming at home or on the go via the Xfinity Stream app and web portal. While our agreement does not provide customers with access to Viacom’s programming on their owned apps and websites, until recently Viacom had been providing unauthorized access to users.

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Service Expert

Re: Mtv app comcast not listed as provider


JM1218 wrote:

Hello,

 

I have had the mtv app forever on my ipad and now all of a sudden comcast/xfinity isnt a provider. Is this a glitch in the system or can xfinity customers not use their accounts for the mtv app?


3rd party app owners determine who can use account access from Comcast. you might want to tweet their customer service. this link will show the sites currently taking your Comcast subscription credentials. https://www.xfinity.com/support/articles/online-tv-through-partner-sites




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New Poster

Re: Mtv app comcast not listed as provider

I've been having the same problem and came here for help! Download the Xfinity stream tv app and sign in with you comcast account on there and it should work!
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New Poster

Re: Mtv app comcast not listed as provider

Nothing MTV related shows up on the stream app. This whole thing is so frustrating!
Service Expert

Re: Mtv app comcast not listed as provider


Saxel04 wrote:
Nothing MTV related shows up on the stream app. This whole thing is so frustrating!

at home using your X1 set top box, what linear channel number do you use? note the channel number and while at home connected to your home wifi, use a smart device and the Xfinity Stream TV app to view that very same channel. does that channel play on the app? if not, does the channel appear but no video? any error message?




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Re: Mtv app comcast not listed as provider

All,

 

We apologize for any inconvenience that you may be experiencing. Our agreement with Viacom has not changed and continues to provide Xfinity TV customers with access to Viacom programming at home or on the go via the Xfinity Stream app and web portal. While our agreement does not provide customers with access to Viacom’s programming on their owned apps and websites, until recently Viacom had been providing unauthorized access to users.




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New Poster

Re: Mtv app comcast not listed as provider

This is pretty frustrating as it takes at least 24 hours for the shows to become available on demand.
Official Employee

Re: Mtv app comcast not listed as provider

 

Alberttit wrote: This is pretty frustrating as it takes at least 24 hours for the shows to become available on demand.

 

You can always set your DVR to record your favorite content so you never miss a second of the action. 





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New Poster

Re: Mtv app comcast not listed as provider

ComcastJessie, am I missing something? Is the only way to watch MTV shows on my Apple TV through the Xfinity Stream App, which is not downloadable via the Apple App store on my Apple TV and only on my phone? Do I have to mirror the Xfinity Stream App from my phone to my Apple TV? Yikes. This is really bad if so. Please tell me I've got this wrong...

 

 

New Poster

Re: Mtv app comcast not listed as provider

Comcast, you guys need to get it together! Customers should be able to watch the shows they pay for via apps on their Apple TV, Roku, Amazon Firestick, etc. So bad. So many restrictions. No airplay from phone to Apple TV. Just so bad on so many levels.