Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,984

members

56

online now

1,955,202

discussions

Top

Missing recordings

New Poster

Missing recordings

I’m getting really frustrated. So I have quite a few things on my DVR I’d love to watch on breaks at work or on the stream app on my Roku in my bedroom, but every time I try to access the DVR it only shows like two of my recordings and says it’s full. I’m getting mad. Like I could have ten episodes of something stored on my regular DVR and only four of them show up on the stream app. I had a movie I was watching tonight in my living room, I wanted to go to bed and keep watching it there- and lo and behold it’s not on the recordings section of the stream app. Anyone else experience this?
Service Expert

Re: Missing recordings


CJ51991 wrote:
I’m getting really frustrated. So I have quite a few things on my DVR I’d love to watch on breaks at work or on the stream app on my Roku in my bedroom, but every time I try to access the DVR it only shows like two of my recordings and says it’s full. I’m getting mad. Like I could have ten episodes of something stored on my regular DVR and only four of them show up on the stream app. I had a movie I was watching tonight in my living room, I wanted to go to bed and keep watching it there- and lo and behold it’s not on the recordings section of the stream app. Anyone else experience this?

your Cloud DVR (smart devices and Roku use it) holds only the last 60 hours recorded. As new recordings are added the older recordings fall off to make room. The home DVR has much more space on it and the older recordings will take longer to be removed as new recordings are added. the smart devices and Roku do not communicate with the physical home DVR. If you swap out a companion set top box for the Roku then the TV would have access to your home DVR's recordings.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 159 views
  • 0 kudos
  • 2 in conversation