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Live Steam app says I'm not an Xfinity user.

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New Poster

Live Steam app says I'm not an Xfinity user.

I'm having trouble logging onto the app itself to get the benefits for my trial. It says I logged on succesfully, but am not a current Xfinity user. Which I am otherwise this would not be an option for me. I have a free trial of Live Steam and havent even been able to use it because of this issue. I've called and nobody has been able to help.
Accepted Solution

Re: Live Steam app says I'm not an Xfinity user.


brianaray83 wrote:
I'm having trouble logging onto the app itself to get the benefits for my trial. It says I logged on succesfully, but am not a current Xfinity user. Which I am otherwise this would not be an option for me. I have a free trial of Live Steam and havent even been able to use it because of this issue. I've called and nobody has been able to help.

are you connected to your own home internet?

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Service Expert

Re: Live Steam app says I'm not an Xfinity user.


brianaray83 wrote:
I'm having trouble logging onto the app itself to get the benefits for my trial. It says I logged on succesfully, but am not a current Xfinity user. Which I am otherwise this would not be an option for me. I have a free trial of Live Steam and havent even been able to use it because of this issue. I've called and nobody has been able to help.

are you connected to your own home internet?




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New Poster

Re: Live Steam app says I'm not an Xfinity user.

Yes And still does not work
Service Expert

Re: Live Steam app says I'm not an Xfinity user.


brianaray83 wrote:
Yes And still does not work

would you run and check the equipment serial numbers for the internet tab for the modem? please do not reply with specific numbers, just need to be sure they match.




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New Poster

Re: Live Steam app says I'm not an Xfinity user.

I have no idea what you mean by that.
Service Expert

Re: Live Steam app says I'm not an Xfinity user.


brianaray83 wrote:
I have no idea what you mean by that.

then please verify that you subscribe to the X1 entertainment system? Does your question actually refer to the Xfinity Stream TV app? Is the device an iOS or android? 




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New Poster

Re: Live Steam app says I'm not an Xfinity user.

Yes just the app on my Android. Samsung galaxy s8 so it isnt an outdated device. Am I suppose to stream it from the device I use for my tv? Because when I asked customer service she told me to stream it from my phone.
Service Expert

Re: Live Steam app says I'm not an Xfinity user.


brianaray83 wrote:
Yes just the app on my Android. Samsung galaxy s8 so it isnt an outdated device. Am I suppose to stream it from the device I use for my tv? Because when I asked customer service she told me to stream it from my phone.

please install the xfinity My Account app on your android. After logging in touch the 'internet' tab > cable modem > look at serial number and compare to the serial number on the modem/gateway (the box the coax goes to for your internet).




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New Poster

Re: Live Steam app says I'm not an Xfinity user.

Yes it referes to the app itself. It says iI logged in succesfully but I'm not a current xfinity user.
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