Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,982

members

751

online

36,501

topics

Top

Laptop only has TV GO and not all my tv subscription channels

New Poster

Laptop only has TV GO and not all my tv subscription channels

When using Live TV on my laptop, I used to get my TV subscription numbered channels on my laptop with all my HBO and Cinamax channels. Recently, it swithed to only give me TV GO when I view Live TV listing with not all my TV subscription channels, only the TV go channels. How do I get all the TV Subscription channels back on my laptop.

 

Problem Solver

Re: Laptop only has TV GO and not all my tv subscription channels


kb_ wrote:

When using Live TV on my laptop, I used to get my TV subscription numbered channels on my laptop with all my HBO and Cinamax channels. Recently, it swithed to only give me TV GO when I view Live TV listing with not all my TV subscription channels, only the TV go channels. How do I get all the TV Subscription channels back on my laptop.

 


Are you sure you don't have the Filter selected to only display the "Available Out of Home" channels?

filters.jpg

 

New Poster

Re: Laptop only has TV GO and not all my tv subscription channels

There is nothing checked in the filters. I have also gone there and hit clear all just to be certain that there was nothing left in a buffered state.

 

Problem Solver

Re: Laptop only has TV GO and not all my tv subscription channels


kb_ wrote:

There is nothing checked in the filters. I have also gone there and hit clear all just to be certain that there was nothing left in a buffered state.

 


Not to be a pain, but after you clicked "Clear All", did you click "Apply"? Just want to be sure since I can't see what you are seeing.

 

Also, do you have a smartphone or tablet you can use to see if you are having the same issue using the Xfinity TV app?

 

New Poster

Re: Laptop only has TV GO and not all my tv subscription channels

Yes, I did hit apply. I tried my Kindle also and the same issue. I used to get all of the TV channels just like my Cable TV subscription, now it is only TV GO. 

Service Expert

Re: Laptop only has TV GO and not all my tv subscription channels


kb_ wrote:

Yes, I did hit apply. I tried my Kindle also and the same issue. I used to get all of the TV channels just like my Cable TV subscription, now it is only TV GO. 


do you have a desk/laptop connected by ethernet? If so, does it show the live channels? Have a smart device by apple or android? does it show the live channels in the list?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 5 replies
  • 298 views
  • 0 kudos
  • 3 in conversation