Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,507

members

64

online now

1,954,361

discussions

Top

Kindle fire "an unknown error has occurred during this request"

New Poster

Kindle fire "an unknown error has occurred during this request"

Just downloaded xfinity tv go app to my kindle fire. When I attempt to log in I get the following error "an unknown error has occurred during this request". I purposely added an incorrect password and get a password error so I know this is not related to the userid/password. Does anyone have any suggestions?

Service Expert

Re: Kindle fire "an unknown error has occurred during this request"


nlmcwilliams wrote:

Just downloaded xfinity tv go app to my kindle fire. When I attempt to log in I get the following error "an unknown error has occurred during this request". I purposely added an incorrect password and get a password error so I know this is not related to the userid/password. Does anyone have any suggestions?


http://www.howtogeek.com/232973/amazons-fire-os-vs.-googles-android-whats-the-difference/

 

the device you run must be running pretty recent version of android or iOS to properly run the app. there is a thread.If you have an exact model number of your Fire device you might reply with that on this thread so a red-letter specialist can properly respond with detailed information.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 788 views
  • 0 kudos
  • 2 in conversation