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It said xfinity Stream App only on In-Home BUT I AM AT HOME

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It said xfinity Stream App only on In-Home BUT I AM AT HOME

I logged in xfinity Stream App and for somereason it showed I can watch some shows only on In-Home but I am at home and using my own wifi.

It was good three days ago.

Now, my ipad, cellphone, and laptop have the same error.

I restart modem but no use.

please help.

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Bronze Problem Solver

Re: It said xfinity Stream App only on In-Home BUT I AM AT HOME


simplecyt wrote:

I logged in xfinity Stream App and for somereason it showed I can watch some shows only on In-Home but I am at home and using my own wifi.

It was good three days ago.

Now, my ipad, cellphone, and laptop have the same error.

I restart modem but no use.

please help.


Go here: https://customer.xfinity.com/#/devices  and verify the serial number listed on the web page matches the mac address of your cable modem. If it doesn't, call support and have them correct it. Also be sure you not connected to your public wifi.

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