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Install Blocked on Nvidia Tablet?

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New Poster

Install Blocked on Nvidia Tablet?

It looks like the install is not allowed for Nvidia Shield Tablet.  However It appears that at one point it was supported. 

 

Are there plans to support this again? To be clear this is not android TV but the regular android tablet. 

Accepted Solution

Re: Install Blocked on Nvidia Tablet?

Okay got it sorted. Chaulk this up to user error due to misleading error message from Google.  

 

The weblink was only stating "not compatable with this device" with a little X.  All it was is parental controls on that device. Didn't say anything like "age restricted" or anything, just that it wasn't compatable. 

 

Apprecaite the help. 

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Service Expert

Re: Install Blocked on Nvidia Tablet?


Waste55 wrote:

It looks like the install is not allowed for Nvidia Shield Tablet.  However It appears that at one point it was supported. 

 

Are there plans to support this again? To be clear this is not android TV but the regular android tablet. 


is your Nvidia running android? if so, what version? if so, does the app store show any Xfinity apps?




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New Poster

Re: Install Blocked on Nvidia Tablet?

Yes it is on android 7.0. And yes other xfinity apps show up and can be installed (home, connect, my account), just not the streaming. 

Service Expert

Re: Install Blocked on Nvidia Tablet?


Waste55 wrote:

Yes it is on android 7.0. And yes other xfinity apps show up and can be installed (home, connect, my account), just not the streaming. 


when you select the store and type xfinity does the app show up then? does it show "installed" if it shows up?




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New Poster

Re: Install Blocked on Nvidia Tablet?

No the app will not show for this device since installation is blocked.

If I view the app on the web version of Google play I can see that installation is not allowed on this device whereas all my other android devices can install it.
Bronze Problem Solver

Re: Install Blocked on Nvidia Tablet?


Waste55 wrote:
No the app will not show for this device since installation is blocked.

If I view the app on the web version of Google play I can see that installation is not allowed on this device whereas all my other android devices can install it.

I guess you have one of those "Other devices not specifically mentioned"

Unsupported Devices

The XFINITY Stream app cannot be installed on the following unsupported devices:
  • Android TV
  • Windows tablets and phones
  • Nook devices
  • Apple TV
  • Other devices not specifically mentioned

Source: https://www.xfinity.com/support/xfinity-apps/xfinity-tv-app-requirements/#android

Service Expert

Re: Install Blocked on Nvidia Tablet?


Waste55 wrote:
No the app will not show for this device since installation is blocked.

If I view the app on the web version of Google play I can see that installation is not allowed on this device whereas all my other android devices can install it.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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New Poster

Re: Install Blocked on Nvidia Tablet?

Thanks for escalating. Again this used to be supported and is not android TV. Funny thing is the link states:

 

Android Device Requirements

To find and download the XFINITY Stream app in the Google Play Store or Amazon App stores, your device must be running Android 4.1 (Jelly Bean) or later. Any smartphone or tablet running Android 4.1 or later is supported.
Official Employee

Re: Install Blocked on Nvidia Tablet?

Hi, Waste55 - Have you tried to directly access this link https://play.google.com/store/apps/details?id=com.xfinity.cloudtvr ? What does it say instead of "Install"? Could you please tell me the full model number of your device? 


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New Poster

Re: Install Blocked on Nvidia Tablet?

Okay got it sorted. Chaulk this up to user error due to misleading error message from Google.  

 

The weblink was only stating "not compatable with this device" with a little X.  All it was is parental controls on that device. Didn't say anything like "age restricted" or anything, just that it wasn't compatable. 

 

Apprecaite the help. 

Official Employee

Re: Install Blocked on Nvidia Tablet?

@Waste55 - Glad to hear that! Thank you for sharing the resolution, I'm sure you are not the only one who got this error message on Nvidia Shield Tablet so it's very helpful. 


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