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In-home only

New Poster

In-home only

Trying to watch a program via the app and says in home only. I own my own modem so is that only a feature with Comcast provided equipment.
Service Expert

Re: In-home only


bfcarrington wrote:
Trying to watch a program via the app and says in home only. I own my own modem so is that only a feature with Comcast provided equipment.

If you are connected to your own wifi SSID and not Xfinitywifi SSID then you may need to use the Xfinity My Account app. on the my account app, select the internet 'tab' and verify that your modem is listed and that the MAC address on the my Account app matches the MAC address printed on the label on your cable modem.




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New Poster

Re: In-home only

My devices does not list a modem at all.
Service Expert

Re: In-home only


bfcarrington wrote:
My devices does not list a modem at all.

contact billing department at 800-Comcast and ask the representative to verify that your modem is assigned to an 'outlet' on your account.





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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

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