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In-Home downloads from DVR to iPad

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Member Since: ‎06-05-2015
Posts: 5
Message 1 of 9 (243 Views)

In-Home downloads from DVR to iPad

In-Home wi-fi download of content from my DVR to my iPad is extremely slow. Prior to Stream TV app, download of a 60 minute show would take 3-4 minutes at most, now it seems to take upwards to half hour to download the same content. Did something change with the new Stream TV app or my account that prevents faster downloads?

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Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 2 of 9 (237 Views)

Re: In-Home downloads from DVR to iPad


samshah4 wrote:

In-Home wi-fi download of content from my DVR to my iPad is extremely slow. Prior to Stream TV app, download of a 60 minute show would take 3-4 minutes at most, now it seems to take upwards to half hour to download the same content. Did something change with the new Stream TV app or my account that prevents faster downloads?


Over the past 3-6 months there have been significant improvements in downloads on iOS devices. I'm concerned that you have slow connectivity on your home network.  Could you run a speed test, power-cycle your modem and re-run the speed test. 

 

http://speedtestbeta.xfinity.com/

 




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Member Since: ‎06-05-2015
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Message 3 of 9 (229 Views)

Re: In-Home downloads from DVR to iPad

 the speed test for IPV4, download is around 110 - 115 mbps, upload is around 10 -12 mbps. Havent rebooted the modem yet lately but had rebooted the modem 5 days back.

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Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 4 of 9 (226 Views)

Re: In-Home downloads from DVR to iPad


samshah4 wrote:

 the speed test for IPV4, download is around 110 - 115 mbps, upload is around 10 -12 mbps. Havent rebooted the modem yet lately but had rebooted the modem 5 days back.


Ok, that's plenty of speed so no need to reboot.  When you download, it is best to keep the app open (in the foreground) since Apple throttles resource utililzation for backgrounded apps. 




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Message 5 of 9 (221 Views)

Re: In-Home downloads from DVR to iPad

Yes I am aware of that and usually close all other apps when donwloading, is there anything else that would cause slow downloads?

Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 6 of 9 (216 Views)

Re: In-Home downloads from DVR to iPad


samshah4 wrote:

Yes I am aware of that and usually close all other apps when donwloading, is there anything else that would cause slow downloads?


I'm assuming you've updated to the newest version of the app which has the improved performance for downloads?  Beyond that, perhaps see if there is a difference at non-peak times (early morning). For reference, I just downloaded a 110 minute movie to my iPad Pro in ~9 minutes.




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Member Since: ‎06-05-2015
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Message 7 of 9 (214 Views)

Re: In-Home downloads from DVR to iPad

Since U have 2 DVR devices in the house, can watching a recorded show on one DVR/TV affect download speeds to mobile device?

Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 8 of 9 (190 Views)

Re: In-Home downloads from DVR to iPad


samshah4 wrote:

Since U have 2 DVR devices in the house, can watching a recorded show on one DVR/TV affect download speeds to mobile device?


Good question. Generally, no. DVR recordings you play back on the TV are stored locally on the physical DVR while Cloud DVR recordings (the type that get downloaded) are delivered over Comcast's managed network when in your home or via the Internet when not on your in-home XFINITY network. 




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Member Since: ‎06-05-2015
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Message 9 of 9 (188 Views)

Re: In-Home downloads from DVR to iPad

Ok thanks, I will check speed test again on wi-fi device from home and possibly reboot the modem to see if downloads speed up.