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I can't watch online, xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest)

Posted by
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Member Since: ‎08-22-2015
Posts: 2
Message 1 of 5 (577 Views)

I can't watch online, xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest)

We have X1 with Internet and voice.  I tried accessing the DVR with my laptop (which I rarely do) and the following error popped up.....

(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))

 
 I get the same error when I try to watch TV also.  I have not tried to use the laptop on Xfinity for a couple of months, I see it is called XFINITY Stream, which is new to me, so it may have been longer since I tried using this service.  Anyway, I get the above error each time I try.  I am running 64bit Win 10   and Mozzilla/Firefox for a browser.  Any ideas on how to rectify this situation I would greatly appreciate it.  Thank You and have a Great Day.  Attached is a screenshot of the error page if that might help rectify this situation.  Thanks Again
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4 REPLIES
Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 680
Message 2 of 5 (546 Views)

Re: I can't watch online, xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmReque


westkanr wrote:

We have X1 with Internet and voice.  I tried accessing the DVR with my laptop (which I rarely do) and the following error popped up.....

(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))

 
 I get the same error when I try to watch TV also.  I have not tried to use the laptop on Xfinity for a couple of months, I see it is called XFINITY Stream, which is new to me, so it may have been longer since I tried using this service.  Anyway, I get the above error each time I try.  I am running 64bit Win 10   and Mozzilla/Firefox for a browser.  Any ideas on how to rectify this situation I would greatly appreciate it.  Thank You and have a Great Day.  Attached is a screenshot of the error page if that might help rectify this situation.  Thanks Again

Sorry you are having trouble. Appreciate the screenshots and clear description - very helpful. It sound like you are having trouble with Adobe Flash. Here are some things to try that have worked for others:

 

  • Confirm that you have Flash set to "Always run" in the Firefox settings
  • Install the 64bit version of Firefox and 64bit version of Adobe Flash
  • Try another browser, if you have access to one.

 

Here's some additional info from Mozilla:

 

https://support.mozilla.org/t5/Manage-preferences-and-add-ons/Flash-Plugin-Keep-it-up-to-date-and-tr...

 

Best,
ComcastDan




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Posted by
Regular Contributor

Member Since: ‎10-28-2007
Posts: 91
Message 3 of 5 (510 Views)

Re: I can't watch online, xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmReque

Still broken. The site hasn't worked in about a month. All of the suggested work-arounds suggest a Comcast bug.

 

Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!)

Posted by
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Member Since: ‎08-09-2007
Posts: 1
Message 4 of 5 (262 Views)

Re: I can't watch online, xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmReque

Same exact issue

Posted by
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Member Since: ‎02-26-2013
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Message 5 of 5 (148 Views)

Re: I can't watch online, xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmReque

Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error)

 

same exact issue.    45 minutes of chat time (Xfinity customer support) was a total waste.  they do not seem to know what to do with this problem.