Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




How can I add channel 361 to my list?

New Poster

How can I add channel 361 to my list?

  1. There are some channel that intend to view but always get notification to go online and add. How can I add as I have tried severally to no avail? Will there be additional cost. 
Gold Problem Solver

Re: How can I add channel 361 to my list?

The message you are seeing is very poorly worded. It means either:


    1. The channel is a part of your subscription, but your account is not coded correctly,


    2. The channel is NOT part of your subscription, and if you want to watch it you would

         need to add the tier that includes it.


Either way, you can only "update your lineup" by contacting one of their reps at the phone number on your bill or 1-800-Comcast, or chatting with them using one of the options at https://www.comcastsupport.com/chatentry/.

Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do they might respond in a few hours, or it may take several days.

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation