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Hallmark has no Sound

Regular Visitor

Hallmark has no Sound

I’ve noticed recently that The Hallmark Channel has no sound using the xfinity stream app beta on my Roku. It’s the only channel that has no sound. Any ideas?
New Poster

Re: Hallmark has no Sound

I have the same problem
Service Expert

Re: Hallmark has no Sound


@NinjaNova wrote:
I’ve noticed recently that The Hallmark Channel has no sound using the xfinity stream app beta on my Roku. It’s the only channel that has no sound. Any ideas?

you posted in the app area are you speaking of no volume on the stream app? if so, have you tried another device? or used a desk/laptop pc to test sound? does the sound appear when playing on your home equipment?




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Regular Visitor

Re: Hallmark has no Sound

It is only the Roku stream app. If I use my iPhone app, Hallmark streams with sound. There’s also sound when I watch through my home converter box.
Service Expert

Re: Hallmark has no Sound


@NinjaNova wrote:
It is only the Roku stream app. If I use my iPhone app, Hallmark streams with sound. There’s also sound when I watch through my home converter box.

do you by chance have the SAP or description audio turned on?




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Regular Visitor

Re: Hallmark has no Sound

They are both listed as not available.
Service Expert

Re: Hallmark has no Sound


@NinjaNova wrote:
They are both listed as not available.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




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Official Employee

Re: Hallmark has no Sound

Hi NinjaNova & mim1169, I will gladly look into this for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you 


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Regular Visitor

Re: Hallmark has no Sound

I just bought a Roku yesterday to stream Xfinity on one of our TV's . The Hallmark channel has no sound...all other channels are fine. I noticed others were having this same problem.how can this be corrected?

Service Expert

Re: Hallmark has no Sound


@Schufam76 wrote:

I just bought a Roku yesterday to stream Xfinity on one of our TV's . The Hallmark channel has no sound...all other channels are fine. I noticed others were having this same problem.how can this be corrected?


follow the directions in the post just before your post.




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Regular Visitor

Re: Hallmark has no Sound

Thanks!

Regular Visitor

Re: Hallmark has no Sound

Same here. No sound on mobile devices or laptop but fine if viewing on tv that it was recorded on.
Regular Visitor

Re: Hallmark has no Sound

I have the same problem. I called in about it last week and the useless representative on the phone said it was my box and a tech would have to come look at it, even though I pointed out that many other people had the same problem, so it is not the box. The tech came out and said it was not the box and there was nothing he could do, as I expected.

Service Expert

Re: Hallmark has no Sound


@caiquemomgrisso wrote:

I have the same problem. I called in about it last week and the useless representative on the phone said it was my box and a tech would have to come look at it, even though I pointed out that many other people had the same problem, so it is not the box. The tech came out and said it was not the box and there was nothing he could do, as I expected.


scroll back up to the 6/9/2018 post by @ComcastPhill and send him a PM (private message). note you will have to login (upper right corner of the web page - select login).




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Regular Visitor

Re: Hallmark has no Sound

I am having the same problem but am not aware how to send a private message to provide my account info.

Service Expert

Re: Hallmark has no Sound


@smhanne wrote:

I am having the same problem but am not aware how to send a private message to provide my account info.


see the post just before your post




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New Poster

Re: Hallmark has no Sound

I am having the same problem. What is the fix?
New Poster

Re: Hallmark has no Sound

I am having the same problem. Did Phil provide a solution?
Regular Visitor

Re: Hallmark has no Sound

Have heard nothing back from Phil
Regular Visitor

Re: Hallmark has no Sound

I’ve only been informed that he is researching. He has been in touch.
Regular Visitor

Re: Hallmark has no Sound

He is working on it. Needs research. He keeps me posted though as he is troubleshooting it.
Regular Visitor

Re: Hallmark has no Sound

Still researching. Phil is keeping me posted as he troubleshoots and I am sure he will post the fix as soon as he gets it. Keep watching here.
Regular Visitor

Re: Hallmark has no Sound

I have had a message from Phil but no fix
Regular Visitor

Re: Hallmark has no Sound

True but he IS RESEARCHING! I know a very little about this tech stuff but it could be a Hallmark feed to ROKU or ROKU feed to comcast or the ROKU product. It takes time to figure it out first and he has been quite responsive so I am just waiting. I am sure he will post a fix once he has it!
Regular Visitor

Re: Hallmark has no Sound

I don’t own a Roku. Don’t cast at all!
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