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HBO go

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Message 1 of 4
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So my hbo go just will not work. I can not sign in to it, after I put in my comcast email and password it sends To like the hbo on xfinity home page where it tells me that I can order hbo there but I already have hbo so I'm so mad. Does anybody have any solutions pleas

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Posted by
Official Employee

Message 2 of 4
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HBOgotroubleurg wrote:

So my hbo go just will not work. I can not sign in to it, after I put in my comcast email and password it sends To like the hbo on xfinity home page where it tells me that I can order hbo there but I already have hbo so I'm so mad. Does anybody have any solutions pleas


I'm sorry you are having trouble. I looked up your account and it is telling me that you don't subscribe to HBO. If that's in error (and it sounds like it is), please call us at 800-XFINITY and speak to an agent about correcting your account. 

 

If the agent asks, tell them that I used the "X-Ray tool to check your entitlements". If they aren't able to resolve, you may need to get escalated to Tier 2 technical support since frontline agents don't have access to X-Ray (an internal tool).  I already did a "UDB refresh" on your account which usually solves this type of error - but it didn't.

 

-ComcastDan




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Message 3 of 4
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I'm having the exact same issue and am on the phone with Comcast now and the agent is also encountering the same issue. Any update on this and if it was resolved? My on demand to rewatch shows isnt working either, and essentially have no way to watch HBO shows unless they're on at the moment. 

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Message 4 of 4
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Hi ComCastDan,

 

Can you please reply "officially" to the broken HBO activation thread?

 

http://forums.xfinity.com/t5/Stream-TV-App/HBO-GO-Activation-Broken/td-p/2844270

 

Thanks