Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,748

members

10

online now

1,952,674

discussions

Top

HBO GO is not working with xfinity account

New Poster

HBO GO is not working with xfinity account

I tried to call xfinity helpdesk number of times but noone could assist me. I have a tv package from comcast that includes HBO services. Up until yesterday I could easily watch HBO GO with xfinity username and password but yesterday I moved to new apartment and brought xfinity service with me, as is. So everything should work as is but now HBO GO is not working with my xfinity cred and when I tried to go to this link, HBOGO.COM and then it asked me for tv provider and when I chose XFINITY it takes me to xfinity page to enter my cred, once I do that it says ADD NOW, instead of let me watch hbo go. so it seems like somehow it doesnt recognize that I have hbo with my account. Please help because this is driving me crazy.

Official Employee

Re: HBO GO is not working with xfinity account

 

Hello apurohit, Comcast services are no longer supported by HBOGO, to view any HBO content please download our "Xfinity Stream" app. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Service Expert

Re: HBO GO is not working with xfinity account


ComcastAmir wrote:

 

Hello apurohit, Comcast services are no longer supported by HBOGO, to view any HBO content please download our "Xfinity Stream" app. 


strange. I just logged out of my HBOgo and back in, authenticated by 'other' comcast xfinity and entered username/pass and worked perfectly. are they in process of turning off the access?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: HBO GO is not working with xfinity account

 

Rustyben wrote: strange. I just logged out of my HBOgo and back in, authenticated by 'other' comcast xfinity and entered username/pass and worked perfectly. are they in process of turning off the access?

 

Our streaming agreement with HBO was cancelled in April of this year. If you still have access you will soon lose it or if you update the HBOGO app Xfinity or Comcast will not be listed as a TV provider upon sign in. However we do have HBO NOW which will allow you to use the HBO app to stream content. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: HBO GO is not working with xfinity account

Xfinity stream is not available on PS3
Service Expert

Re: HBO GO is not working with xfinity account


paulkelly65 wrote:
Xfinity stream is not available on PS3

that device may no longer be supported. see the post just above your post for more information.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: HBO GO is not working with xfinity account

this is not true. if you search for ANY HBO content on your app it does not appear. 

 

open up the stream app and search for John Oliver or Curb or Silicon Valley. Nothing.

New Poster

Re: HBO GO is not working with xfinity account

Where is the answer for this. So Comcast charges me for HBO, but cancels the ability to stream HBO on HBO GO? Ok, changing my TV Service now. I'll just buy an HBONOW subscription. Why does Comcast hate it's customers so much?

Discussion stats
  • 7 replies
  • 5832 views
  • 0 kudos
  • 6 in conversation