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HBO GO Activation Broken

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Posted by
Service Expert

Message 51 of 60
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Message 51 of 60
169 Views

Having the same issue. Keeps redirecting to comcast for sign in over and over. This is <Edited for violating forum guidelines: "Language">. I just got the service and can't activate my apple tv HBO GO App. Any updates????

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Message 53 of 60
143 Views

Same problem for me. Cannot activate on Windows 10 Chrome browser, Chromebook, iOS 10.3.2 iPhone 6.

 

This is NOT Solved, please update status.

Posted by
Administrator

Message 54 of 60
128 Views

@ZeroDay40831 I was able to see that your account did not have HBO when you made your comment. I also see that there is an open order for connection of HBO and other services. Once that order is completed it might take several hours, sometimes up to 24 hours before you can use all of the online features including HBO go. 


@ginx2 I see that HBO was just recently added. It can take up to 24 hours for the online options to be fully funtional but I sent a signal that might help here. 

The comment that is marked as a solution is the solution for this problem, another way is just to wait the 24 hours after activation. 




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Message 55 of 60
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@ComcastFrancisc you are the best! Thank you so much for the quick reply. 

 

I honestly glossed over the solution because it was inconspicuous. I recommend highlighting in some other way. 

 

For others with the same problem, Comcast must send an activation signal on your account if you are stuck in this loop.

 

Posted by
Administrator

Message 56 of 60
112 Views

No problem, is it working for you now @ginx2?




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Message 57 of 60
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I'm having this problem too! Please help Comcast! I'm always redirected to https://www.xfinity.com/hbo?lang=en

Posted by
Administrator

Message 58 of 60
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I'm having this problem too! Please help Comcast! I'm always redirected to https://www.xfinity.com/hbo?lang=en

There is a chance that your issue might not be related to the one others are experiencing here. Can you retry it once more? If not I would suggest opening a new post detailing the issues. 




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Message 59 of 60
28 Views

It is the same problem. I'm unable to access HBO Go on any device I have: Xbox 360, FireTV, Samsung phone, iPod and directly in a browser (both work and personal computers). When I go the either the activation page or the sign in page, I choose Xfinity as the provider. It then takes me to the Xfinity login screen and I enter my info. I'm then taken to the HBO Xfinity page where it tries to get me to sign up for the channel.Here's the link: https://www.xfinity.com/hbo?lang=en I'm never taken to the back to the HBO Go website nor do I have the option to enter my activation code for my devices. I have tried to access the HBO Go site through Safari, Chrome, and Mozilla. I've cleared my cache. I've restarted devices. Nothing works.

Posted by
Administrator

Message 60 of 60
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When I said that it might not be related, was because must of the other customers here just needed a refresh to their account. For you it was a different situation, it seems like the email you use to access the account wasn't properly moved on our back end. A few corrections were made and now you should be able to access it. Can you try it out once more? -FC 




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