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HBO GO Activation Broken

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Message 1 of 15
1,690 Views

Hi,

 

Earlier this week, I was trying to use HBO GO on my Apple TV, and saw that it needed to be reactivated. This happens every few months or so, and is usually a painless process, but this time, when going to hbogo.com/activate, and choosing XFINITY, and logging in, XFINITY simply redirects me to https://www.xfinity.com/hbogo (and still shows the sign-in link in the top right corner, acting as though I'm not logged in).

 

If I click the sign-in link, it logs me in without having to provide a user name and password, but of course, does not redirect me back to HBO's site to use my activation code.

 

Anyone else seeing this? It's quite frustrating, and has continued until today (I first noticed it one night this week, and then again today).

14 REPLIES
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Message 2 of 15
1,688 Views

A few more observations:

* This happens with both Safari and Firefox. The behavior is exactly the same with both.

* I do have HBO, of course, and have use HBO GO plenty in the past. Account in good standing, etc.

* It is equally broken on my phone (iPhone) and for viewing on the computer.

Posted by
Service Expert

Message 3 of 15
1,663 Views

elbles wrote:

A few more observations:

* This happens with both Safari and Firefox. The behavior is exactly the same with both.

* I do have HBO, of course, and have use HBO GO plenty in the past. Account in good standing, etc.

* It is equally broken on my phone (iPhone) and for viewing on the computer.


on my iphone, launched the HBOgo app, browsed for Christmas favorites, Miracle on 34th St, then the app asked me to login, I did and the movie began playing. Using Chrome, I logged in on HBOgo.com and got autoauthenticated (on home wife/ethernet). full access. 

 

browser? cookies? not sure the problem you are experiencing.

 




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Posted by
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Message 4 of 15
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I've tried different browsers, with all cookies cleared in both of them, repeatedly. No change whatsoever.

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Message 5 of 15
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I also have this exact problem. I can't get it working on any devices. This is annoying. Support was useless. It will just randomly start working again too. 

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Message 6 of 15
1,496 Views

Sorry to hear that. At least it will start working for you again on occasion. It has been a miserable failure for me every time I've attempted it. I'm going to try chatting with support, but I'm not holding my breath.

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Message 7 of 15
1,477 Views

At this point I cannot get it activated. If i'm lucky enough, it will work for 1 day then all devices get signed out again. Support just sends be to HBO Go who sends me to Comcast...

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Message 8 of 15
1,404 Views

Same problem here. I can not move forward on this new create a USER ID for HBOGO. The SAVE CHANGES button is broke. This is really annoying because its the 3rd time in two days Ive had to re-verify on my XBOX ONE and this time, this new USER ID page pops up and does not work in ANY BROWSER. Please fix the link to the SAVE CHANGES button so we can move past this step. 

 

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Message 9 of 15
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This is still an issue when trying to activate HBOGo on a Roku. Using multiple browsers (Chrome, Firefox, and Internet Explorer) as well as trying from a phone, the Comcast XFINITY login forwards to https://www.xfinity.com/hbo instead of going back to the HBOGo activation page to enter the code from the Roku.

 

Please help!

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Message 10 of 15
1,123 Views

Is there a fix for this???? I have the same problem and tier 2 customer tech support with comcast has not been able to be of any help.

Posted by
Service Expert

Message 11 of 15
1,113 Views

HBOgo works on my iphones/ipads (all on ios10), and all my android phones/tablets. I use the HBOgo to chromecast to a TV without a set top box.

 

Older versions of android (probably Jellybean and before) may not work with earlier than Lollipop (5.0) well.  (google search shows 4.1 is minimum but I have some older android stuff that does not offer the HBOgo in the Play Store.

 

HBOgo came out with a new version I installed on 1/25/2017.




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Posted by
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Message 12 of 15
893 Views

I have the same issue. Evertime I try to activate I am taken to https://www.xfinity.com/hbo after signing in.

 

I tried with mutiple browsers, customer spport could not help. HBO does work in the xfinty tv app.

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Message 13 of 15
622 Views

 

This issue is still occuring as of March 11, 2017. Anyone had any luck?

 

HBOGo on Amazon Fire TV tells me to visit hbgo.com/activate/ 

 

No problem choosing a device.

 

Click on Xfinity as TV Provider and redirected to xfinity.com/hbo

 

Any other TV provider stays on the HBOGo page and a window drops down with that TV Providers' login page.

 

There is also a very quick redirect before reaching xfinity.com/hbo:

 

https://profile.hbogo.com/apps/profile/rest/samlService/authnRequest/COMCAST?serviceCode=HBO&platfor...

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Message 14 of 15
284 Views

Suffering with same thing... it brings me to a page that asks me to buy HBO instead of redirecting to an HBOGo activating page for where I put in my activation code...

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Message 15 of 15
114 Views

Same thing happening to me on Android phone. Any fix yet? Sounds like it's a comcast bug.