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HBO GO Activation Broken

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Message 1 of 29
2,225 Views

Hi,

 

Earlier this week, I was trying to use HBO GO on my Apple TV, and saw that it needed to be reactivated. This happens every few months or so, and is usually a painless process, but this time, when going to hbogo.com/activate, and choosing XFINITY, and logging in, XFINITY simply redirects me to https://www.xfinity.com/hbogo (and still shows the sign-in link in the top right corner, acting as though I'm not logged in).

 

If I click the sign-in link, it logs me in without having to provide a user name and password, but of course, does not redirect me back to HBO's site to use my activation code.

 

Anyone else seeing this? It's quite frustrating, and has continued until today (I first noticed it one night this week, and then again today).

28 REPLIES
Posted by
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Message 2 of 29
2,223 Views

A few more observations:

* This happens with both Safari and Firefox. The behavior is exactly the same with both.

* I do have HBO, of course, and have use HBO GO plenty in the past. Account in good standing, etc.

* It is equally broken on my phone (iPhone) and for viewing on the computer.

Posted by
Service Expert

Message 3 of 29
2,198 Views

elbles wrote:

A few more observations:

* This happens with both Safari and Firefox. The behavior is exactly the same with both.

* I do have HBO, of course, and have use HBO GO plenty in the past. Account in good standing, etc.

* It is equally broken on my phone (iPhone) and for viewing on the computer.


on my iphone, launched the HBOgo app, browsed for Christmas favorites, Miracle on 34th St, then the app asked me to login, I did and the movie began playing. Using Chrome, I logged in on HBOgo.com and got autoauthenticated (on home wife/ethernet). full access. 

 

browser? cookies? not sure the problem you are experiencing.

 




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Posted by
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Message 4 of 29
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I've tried different browsers, with all cookies cleared in both of them, repeatedly. No change whatsoever.

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Message 5 of 29
2,060 Views

I also have this exact problem. I can't get it working on any devices. This is annoying. Support was useless. It will just randomly start working again too. 

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Message 6 of 29
2,031 Views

Sorry to hear that. At least it will start working for you again on occasion. It has been a miserable failure for me every time I've attempted it. I'm going to try chatting with support, but I'm not holding my breath.

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Message 7 of 29
2,012 Views

At this point I cannot get it activated. If i'm lucky enough, it will work for 1 day then all devices get signed out again. Support just sends be to HBO Go who sends me to Comcast...

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Message 8 of 29
1,939 Views

Same problem here. I can not move forward on this new create a USER ID for HBOGO. The SAVE CHANGES button is broke. This is really annoying because its the 3rd time in two days Ive had to re-verify on my XBOX ONE and this time, this new USER ID page pops up and does not work in ANY BROWSER. Please fix the link to the SAVE CHANGES button so we can move past this step. 

 

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Message 9 of 29
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This is still an issue when trying to activate HBOGo on a Roku. Using multiple browsers (Chrome, Firefox, and Internet Explorer) as well as trying from a phone, the Comcast XFINITY login forwards to https://www.xfinity.com/hbo instead of going back to the HBOGo activation page to enter the code from the Roku.

 

Please help!

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Message 10 of 29
1,658 Views

Is there a fix for this???? I have the same problem and tier 2 customer tech support with comcast has not been able to be of any help.

Posted by
Service Expert

Message 11 of 29
1,648 Views

HBOgo works on my iphones/ipads (all on ios10), and all my android phones/tablets. I use the HBOgo to chromecast to a TV without a set top box.

 

Older versions of android (probably Jellybean and before) may not work with earlier than Lollipop (5.0) well.  (google search shows 4.1 is minimum but I have some older android stuff that does not offer the HBOgo in the Play Store.

 

HBOgo came out with a new version I installed on 1/25/2017.




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Message 12 of 29
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I have the same issue. Evertime I try to activate I am taken to https://www.xfinity.com/hbo after signing in.

 

I tried with mutiple browsers, customer spport could not help. HBO does work in the xfinty tv app.

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Message 13 of 29
1,157 Views

 

This issue is still occuring as of March 11, 2017. Anyone had any luck?

 

HBOGo on Amazon Fire TV tells me to visit hbgo.com/activate/ 

 

No problem choosing a device.

 

Click on Xfinity as TV Provider and redirected to xfinity.com/hbo

 

Any other TV provider stays on the HBOGo page and a window drops down with that TV Providers' login page.

 

There is also a very quick redirect before reaching xfinity.com/hbo:

 

https://profile.hbogo.com/apps/profile/rest/samlService/authnRequest/COMCAST?serviceCode=HBO&platfor...

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Message 14 of 29
819 Views

Suffering with same thing... it brings me to a page that asks me to buy HBO instead of redirecting to an HBOGo activating page for where I put in my activation code...

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Message 15 of 29
649 Views

Same thing happening to me on Android phone. Any fix yet? Sounds like it's a comcast bug.

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Message 16 of 29
498 Views

Exact same thing is happening for me. I've tried logging in on my phone, laptop and ipad. Did anyone figure out a fix?

 

Thanks a lot. 

Posted by
Official Employee

Message 17 of 29
371 Views

Hi All, we have confirmed that this is an issue and I was able to duplicate your error on my end. I will forward this to our engineers for further support. 




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Message 18 of 29
350 Views

Is there any update to this? I'm facing the same issue and have been for months.

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Message 19 of 29
281 Views
Any update on this issue?
Posted by
Service Expert

Message 20 of 29
271 Views

Rbailz wrote:
Any update on this issue?

none so far from Comcast. It appears that HBO is not letting us use the HBO app for free while having HBO from Comcast/Xfinity (perhaps a contract change is pending?)




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Message 21 of 29
242 Views

Same problem here. I can not watch HBO Go. Please fix!

Posted by
Administrator

Message 22 of 29
224 Views

Hello All. This issue has been reviewed and is now not being found to be a consistent or known issue. We will need to address each case individually. Please respond back if you are still experiencing this same issue. Please include what device(s) you are using when accessing HBO Go. 




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Posted by
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Message 23 of 29
220 Views

ComcastZach wrote:

Hello All. This issue has been reviewed and is now not being found to be a consistent or known issue. We will need to address each case individually. Please respond back if you are still experiencing this same issue. Please include what device(s) you are using when accessing HBO Go. 


it is interesting that it is not wide spread as the HBO GO and HBO Now app are single version in USA. no matter what you try to view it gives yhou a signin screen that you might search for Comcast or Xfinity but won't find the Cable provider. I've included the image. You should be able to load the HBO Go app with or without a subscription to HBO and see the same menus. I've had both apps working for years (and previous versions) without issues until when it was pointed out in this forum thread- at that point I tried it and found that I had no access either.

hboGoFail-1.jpg




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Posted by
Service Expert

Message 24 of 29
219 Views

adding... thougth about trying hbo.com on my desktop (I previously watched on my laptop in rooms without a set top box) and found the site no longer recognizes comcast nor allows login. I was on this screen as it has no Comcast/Xfinity verify link. https://www.hbonow.com/register




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Posted by
Administrator

Message 25 of 29
201 Views

Rustyben -- I tried this myself with no issue. Menu showed Comcast XFINITY as an eligible provider and allowed sign in with no issue. Any program that was viewed worked as intended. This shows the app and web portal do work as intended. Anyone having this sign in issue will need to have their account investigated and supported on an individual basis so we can identify why their sign in is unable to access content. 




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Posted by
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Message 26 of 29
190 Views

ComcastZach wrote:

Rustyben -- I tried this myself with no issue. Menu showed Comcast XFINITY as an eligible provider and allowed sign in with no issue. Any program that was viewed worked as intended. This shows the app and web portal do work as intended. Anyone having this sign in issue will need to have their account investigated and supported on an individual basis so we can identify why their sign in is unable to access content. 


i found out I was running the HBO Now app. Not sure how I installed it. Originally it was the HBO app. The HBO Go does have xfinity login (android on first screen of providers, iOS on 'other' screen under "Comcast". Issue is resolved for me now.




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Posted by
Administrator

Message 27 of 29
187 Views

Rustyben -- Thank you for the update. 




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Message 28 of 29
29 Views

 Hi Zach,

 

I have been experiencing this same issue. When I go to activate HBOGo it redirects to the https://www.xfinity.com/hbo?lang=en page. I previously used HBOGo with no issues , but it required re-activation and now I am not able to re-activate.

 

Please advise.

 

Thank you.

Posted by
Service Expert

Message 29 of 29
21 Views

kristintg wrote:

 Hi Zach,

 

I have been experiencing this same issue. When I go to activate HBOGo it redirects to the https://www.xfinity.com/hbo?lang=en page. I previously used HBOGo with no issues , but it required re-activation and now I am not able to re-activate.

 

Please advise.

 

Thank you.


did you reactivate it on your home network? The HBO-Now app won't authenticate with Xfinity but the HBO-Go will validate for Xfinity. After logging in on home network, I turned off wifi and watched part of an episode on HBO-Go and it worked fine. maybe uninstall the app and reinstall?

 




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