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Download DVR Recordings ERROR

Frequent Visitor

Download DVR Recordings ERROR

I cannot download any of my DVR recordings to my iPad using the Stream app. I receive the error: "Could not create download. Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program." 

 

I tried to download all my recordings. I attempted to download earlier this afternoon and now tonight. Is this just a temporary problem with the Cloud that happens from time to time? I only just got this service recently. 

 

Thank you!

Lauren

Service Expert

Re: Download DVR Recordings ERROR


Lothlaurien wrote:

I cannot download any of my DVR recordings to my iPad using the Stream app. I receive the error: "Could not create download. Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program." 

 

I tried to download all my recordings. I attempted to download earlier this afternoon and now tonight. Is this just a temporary problem with the Cloud that happens from time to time? I only just got this service recently. 

 

Thank you!

Lauren


will the same programs play on the same device/app?




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Frequent Visitor

Re: Download DVR Recordings ERROR

I did try to play a few of the programs and they played just fine. But I am home on my WiFi currently. I was able to download my recordings to my iPad this morning and just the afternoon it stopped working. 

Service Expert

Re: Download DVR Recordings ERROR


Lothlaurien wrote:

I did try to play a few of the programs and they played just fine. But I am home on my WiFi currently. I was able to download my recordings to my iPad this morning and just the afternoon it stopped working. 


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Frequent Visitor

Re: Download DVR Recordings ERROR

That is great! Thank you SO much!

Frequent Visitor

Re: Download DVR Recordings ERROR

I have been having the same issue.  I first noticed it yesterday. 

Official Employee

Re: Download DVR Recordings ERROR

Hi Lothlaurien, I can review this on my side for you, please send me a private message with your account information (Name on account, address and account number).

 

Thank you




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New Poster

Re: Download DVR Recordings ERROR

I'm having the same issue. I can't download my shows for my flight!! Ughhhhh
Service Expert

Re: Download DVR Recordings ERROR


Ldw619 wrote:
I'm having the same issue. I can't download my shows for my flight!! Ughhhhh

follow the directions in the post right above your own post.




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Official Employee

Re: Download DVR Recordings ERROR

Hi Lothlaurien,  currently this is a known issue with iOS devices and our teams are working diligently to correct.  We do not have an ETA of resolution at this time.

 

Thank you




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Frequent Visitor

Re: Download DVR Recordings ERROR

I turned my DVR off and back on again. Now it's working. Seems kind of coincidental.
Official Employee

Re: Download DVR Recordings ERROR

Hi Anon42327, glad that turning off then on your DVR corrected your issue, if you have any other questions or concerns in the future please let us know.

 

Thank you




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Frequent Visitor

Re: Download DVR Recordings ERROR

When you say you turned your dvr off did you just unplug and plug back in? I don’t know if my box (looks newer) has an actual power button on the box. I want to try exactly what you did to see if it works for me! I did a system refresh and that hadn’t worked.

Thanks!
Frequent Visitor

Re: Download DVR Recordings ERROR

I have a button on the front of my DVR (blue lighted ring). That’s what I used. Unplugging it and back in was going to be my next step.
Service Expert

Re: Download DVR Recordings ERROR


Anon42327 wrote:
I have a button on the front of my DVR (blue lighted ring). That’s what I used. Unplugging it and back in was going to be my next step.

the power ring (button) (if one is provided) when pressed puts the set top box in power save mode (no video/audio output to the other equipment). The box otherwise stays on and is operational.




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Official Employee

Re: Download DVR Recordings ERROR

Hi Lothlaurien,  thank you for working with me via private message and glad to hear this issue has now been corrected.  If you have any questions in the future please let us know.

 

Thank you




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