Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,759

members

61

online now

1,952,107

discussions

Top

Do not like the new app

New Poster

Do not like the new app

Why does the app freeze up ever time near the end of a program?

 

Service Expert

Re: Do not like the new app


codeclip1 wrote:

Why does the app freeze up ever time near the end of a program?

 


what device are you using? can you descibe more fully what you mean by freeze up?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Do not like the new app


codeclip1 wrote:

Why does the app freeze up ever time near the end of a program?

 


Sorry, I know how frustrating that must be. There is a bug with a 3rd party app component which causes this to happen on occasion. The vendor just delivered a fix which is being tested now and Comcast hopes to release an app update on Monday (assuming testing goes well). 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Do not like the new app

It's not an occasional happenstance. It's an ongoing issue with an app that Xfinity owns. It's not just frustrating, it's bait & switch. Dan, I know you're just another underpaid Xfinity Minion who's given a script to follow when things don't work so I don't blame you personally. But really, they should give you better excuses to give us.
Official Employee

Re: Do not like the new app


Bowmey wrote:
It's not an occasional happenstance. It's an ongoing issue with an app that Xfinity owns. It's not just frustrating, it's bait & switch. Dan, I know you're just another underpaid Xfinity Minion who's given a script to follow when things don't work so I don't blame you personally. But really, they should give you better excuses to give us.

I appreciate your concern but this isn't a script. There is a known bug and I give you my sincere apology because this one is particularly frustrating. Nobody wants to get near the end of a show and run into problems. 

 

You'll always get information from me straight and unfiltered - script free.

 

-ComcastDan




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 4 replies
  • 340 views
  • 1 kudo
  • 4 in conversation