Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,262

members

78

online now

1,951,752

discussions

Top

Data issue :: 4

Regular Visitor

Data issue :: 4

When using more episodes button in tv series gets "data issue :: 4" error. (Image attached)
If choose ok and go back.
Then retry again, second time u don't get this error.
Happening many times for most of the tv series
IMG_2483.PNG
Official Employee

Re: Data issue :: 4


mchaud001 wrote:
When using more episodes button in tv series gets "data issue :: 4" error. (Image attached)
If choose ok and go back.
Then retry again, second time u don't get this error.
Happening many times for most of the tv series

Sorry about that and thanks for the screenshots (they are helpful). This usually means that the app doesn't get a response from the server when trying to retrieve the program info. This could mean that your device momentarily lost connection or that the server was overloaded and timed out before returning the data.  Is this happening consistently?  I've seen similar issues but only once or twice a week (retry solves so I usually shrug it off).

 

Again, sorry.

 

-ComcastDan




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 379 views
  • 0 kudos
  • 2 in conversation