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DVR app never seems to work

Posted by
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Member Since: ‎02-26-2017
Posts: 3
Message 1 of 5 (437 Views)

DVR app never seems to work

Hello,

 

 

i have have had an ongoing problem with being unable to play DVR recording off the iPad app. Amchd has the most consistent problem.  Even when recording works,it is cut off.

 

x1 box has no problems

 

 

4 REPLIES
Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,040
Message 2 of 5 (427 Views)

Re: DVR app never seems to work


Gwave77 wrote:

Hello,

 

 

i have have had an ongoing problem with being unable to play DVR recording off the iPad app. Amchd has the most consistent problem.  Even when recording works,it is cut off.

 

x1 box has no problems 


would you give the symptom and any error messages that you see?




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Posted by
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Member Since: ‎02-26-2017
Posts: 3
Message 3 of 5 (360 Views)

Re: DVR app never seems to work

I am logged in now

 

the error is

 

"Server Error :: 8001 We're sorry, but we're not able to access this video stream. Please try another channel or program

Posted by
Service Expert

Member Since: ‎10-22-2012
Posts: 7,040
Message 4 of 5 (346 Views)

Re: DVR app never seems to work


Gwave77 wrote:

I am logged in now

 

the error is

 

"Server Error :: 8001 We're sorry, but we're not able to access this video stream. Please try another channel or program


Are you able to view the TVGo channels (set filter to out of home)? if in home, are you able to view live TV? is this a recording from January and before? (http://forums.xfinity.com/t5/Stream-TV-App/TV-app-cutting-shows-off-while-trying-to-stream-on-mobile...). Many episodes are available on the on-demand system.




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Posted by
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Member Since: ‎02-26-2017
Posts: 3
Message 5 of 5 (106 Views)

Re: DVR app never seems to work

I am able to watch live tv.  I have not tried tvgo.  The recording are not from before January.  I tried to record walking dead tonight and again it didn't work, only 16 minutes for recording shows up on Xfinity app.  The entire recording is available on my X1 box.

The whole point of DVR is skipping commercials.  I am paying for the DVR x1 platform so that it what I expect to work.  On demand often does not allow commercials to be skipped hence my complaint.