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DVR Recordings on Xfinity TV app becoming choppy while streaming them

Frequent Visitor

DVR Recordings on Xfinity TV app becoming choppy while streaming them

For the past week or so my Xfinity TV app has not been working properly when it comes to watching my recordings. It doesn’t matter if it is a new or old recording, the videos runtime becomes shorter and the stream becomes choppy and cuts stuff out. Streaming a regular live channel works fine, but the Recordings are giving me trouble. But the recodings on my home DVR work completely fine. I have tried streaming on multiple devices including iPhone 6 Plus and iPad mini. I have also tried deleting the app and redownloading and that did not work either.
Service Expert

Re: DVR Recordings on Xfinity TV app becoming choppy while streaming them


kbarton70 wrote:
For the past week or so my Xfinity TV app has not been working properly when it comes to watching my recordings. It doesn’t matter if it is a new or old recording, the videos runtime becomes shorter and the stream becomes choppy and cuts stuff out. Streaming a regular live channel works fine, but the Recordings are giving me trouble. But the recodings on my home DVR work completely fine. I have tried streaming on multiple devices including iPhone 6 Plus and iPad mini. I have also tried deleting the app and redownloading and that did not work either.

is that while viewing on your home internet network or via your cell-data plan? (or both)




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Re: DVR Recordings on Xfinity TV app becoming choppy while streaming them

I have tried both with no success
Service Expert

Re: DVR Recordings on Xfinity TV app becoming choppy while streaming them


kbarton70 wrote:
I have tried both with no success

by that you mean the two sources (wifi and cell data) give the same chippy video? 





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Frequent Visitor

Re: DVR Recordings on Xfinity TV app becoming choppy while streaming them

Correct, both have choppy video. An example would be a recording that is 60 minutes would only be about 30-40 minutes because it would randomly jump skip over portions of the recording.
Service Expert

Re: DVR Recordings on Xfinity TV app becoming choppy while streaming them


kbarton70 wrote:
Correct, both have choppy video. An example would be a recording that is 60 minutes would only be about 30-40 minutes because it would randomly jump skip over portions of the recording.

thank you for providing the information. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: DVR Recordings on Xfinity TV app becoming choppy while streaming them

Hi, kbarton70 - This is something we will need to escalate to our engineering team. Please send me a private message with the following information:

- Your full name, address, phone number

- Examples of the affected recordings 

- Have you tried to watch these recordings via the website? Did you get any issues?

- Make, model, OS version of your devices 

Thank you!




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