Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,982

members

20

online now

1,938,982

discussions

Top

Connection Error :: 3305

Regular Visitor

Connection Error :: 3305

Long-time Comcast Xfinity customer in Chicago.  A year or so ago, replaced Xfinity Internet with AT&T U-verse Internet after months and months of ongoing slow speed and dropout issues that Xfinity techs eventually informed us would require a major neighborhood upgrade that would not take place anytime soon.  We kept Xfinity TV.  Problem solved... until last week when the Xfinity Stream TV app began displaying "Connection Error :: 3305" when trying to watch our local broadcast network affiliates (ABC, PBS, etc.) on our iPhones.  Called Comcast Xfinity and customer service was unable to fix.  Has Comcast Xfinity now decided to block us from watching these channels, for which I'm paying them, on my devices after they forced us to switch to a working Internet provider?

Service Expert

Re: Connection Error :: 3305

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Connection Error :: 3305

Chicago9, the XFINITY Stream app is available to all XFINITY TV customers. I'll look into this code for you. Please send me your full name and phone number via private message so I can help.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Connection Error :: 3305

I have the exact same issue with local broadcast channels even though they say TVGO ability.  It is very frustrating for the amount of money I pay each month for services.

Regular Visitor

Re: Connection Error :: 3305

ComcastKenF, haven't heard from you or anyone at Comcast since I private messaged you last week the info you requested.

Official Employee

Re: Connection Error :: 3305

Chicago9, apologies for the delay. I'm responding to your private message now. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon