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Cloud DVR recordings are being cut short

New Poster

Cloud DVR recordings are being cut short

Some of my recordings are set for 60 minutes and only record first few minutes. The recording on the home DVR is complete. Anyone know of a fix or have the same problem?

Service Expert

Re: Cloud DVR recordings are being cut short


xawacsart wrote:

Some of my recordings are set for 60 minutes and only record first few minutes. The recording on the home DVR is complete. Anyone know of a fix or have the same problem?


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Cloud DVR recordings are being cut short

 

xawacsart, it sounds like a cloud sync issue. Have you tried resyncing the DVR? 

 

Xfinity>Settings>Device Setting>Sync DVR

 

 

If that doesn't work, I can check deeper. Just send me a private message with your full name, account number and address.




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New Poster

Re: Cloud DVR recordings are being cut short

Hi ken,
I was helped with a comcast tech and all seemed fixed until today. The problem returned this time with the show Seal Team. The recording on the dvr is 60 minutes but on my devices only 22 minutes. I did the dvr sync as you suggested and after checking, the cloud recording is still 22 minutes.
Xawacsart
New Poster

Re: Cloud DVR recordings are being cut short

The problem with the some of the cloud recordings cutting short contnues even after syncing the dvr as suggested.

Service Expert

Re: Cloud DVR recordings are being cut short


xawacsart wrote:

The problem with the some of the cloud recordings cutting short contnues even after syncing the dvr as suggested.


previous threads have reached conclusion that the customer's assigned cloud DVR server farm was 'too busy' and ran out of resources. The Comcast Employee stated they moved the customer to another server and the problem cleared up for them.




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New Poster

Re: Cloud DVR recordings are being cut short

Thanks Rustyben,

How do I get my system moved from a server farm that is to busy to a different server?

Service Expert

Re: Cloud DVR recordings are being cut short


xawacsart wrote:

Thanks Rustyben,

How do I get my system moved from a server farm that is to busy to a different server?


hopefully @ComcastKenF will look back in on this thread soon Smiley Happy




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New Poster

Re: Cloud DVR recordings are being cut short

I am having the same issue. I do not know how to fix it. It's really annoying. 

New Poster

Re: Cloud DVR recordings are being cut short

I have this same issue. I could use your help as well. 

Regular Visitor

Re: Cloud DVR recordings are being cut short

Me, too. One of several problems as I just posted separately.

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