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Channel missing from TV listing when watching on computer

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Channel missing from TV listing when watching on computer

When accessing Xfinity on my laptop or phone app one channel (811- NBC local HD) is missing from the channel guide.  The other local HD broadcast networks are there (804,805,809) and the non HD (11 NBC). 

 

Bizzar problem, did I accidentally delete the channel?  Who do I get it back, it was there a week ago?

Service Expert

Re: Channel missing from TV listing when watching on computer


Jacobso51 wrote:

When accessing Xfinity on my laptop or phone app one channel (811- NBC local HD) is missing from the channel guide.  The other local HD broadcast networks are there (804,805,809) and the non HD (11 NBC). 

 

Bizzar problem, did I accidentally delete the channel?  Who do I get it back, it was there a week ago?


the app should show all the same programs. is there an SD version of the channel that works? Do you have a smart device to do the same test to see if the chan exists on that smart device? Interesting problem.




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Re: Channel missing from TV listing when watching on computer


Rustyben wrote:

Jacobso51 wrote:

When accessing Xfinity on my laptop or phone app one channel (811- NBC local HD) is missing from the channel guide.  The other local HD broadcast networks are there (804,805,809) and the non HD (11 NBC). 

 

Bizzar problem, did I accidentally delete the channel?  Who do I get it back, it was there a week ago?


the app should show all the same programs. is there an SD version of the channel that works? Do you have a smart device to do the same test to see if the chan exists on that smart device? Interesting problem.


Rusty, did you actually read what the OP wrote?????

 

They already stated the SD version (11 NBC) works. They already stated they tried on their laptop and PHONE (smart device), and the channel is missing.

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