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Cannot watch & record

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Cannot watch & record

On iOS device app, I cannot watch a live show that is recording. The picture just freezes. To watch the show, I have to wait until it's done. That is very annoying. 

Service Expert

Re: Cannot watch & record


willyesteban wrote:

On iOS device app, I cannot watch a live show that is recording. The picture just freezes. To watch the show, I have to wait until it's done. That is very annoying. 


That, unfortunately, is standard operating procedure.




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Official Employee

Re: Cannot watch & record


willyesteban wrote:

On iOS device app, I cannot watch a live show that is recording. The picture just freezes. To watch the show, I have to wait until it's done. That is very annoying. 


When you are in-home and connected to your home XFINITY Internet, you should be able to watch in-progress recordings. When out-of-home, playback of in-progress recordings is prevented but you can watch completed recordings




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