Xfinity plant
Xfinity globe
Community Forum

Cannot watch & record

Regular Visitor

Cannot watch & record

On iOS device app, I cannot watch a live show that is recording. The picture just freezes. To watch the show, I have to wait until it's done. That is very annoying. 

Expert

Re: Cannot watch & record


willyesteban wrote:

On iOS device app, I cannot watch a live show that is recording. The picture just freezes. To watch the show, I have to wait until it's done. That is very annoying. 


That, unfortunately, is standard operating procedure.

Official Employee

Re: Cannot watch & record


willyesteban wrote:

On iOS device app, I cannot watch a live show that is recording. The picture just freezes. To watch the show, I have to wait until it's done. That is very annoying. 


When you are in-home and connected to your home XFINITY Internet, you should be able to watch in-progress recordings. When out-of-home, playback of in-progress recordings is prevented but you can watch completed recordings