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Can not play live TV from tablet

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Can not play live TV from tablet

Can not play live TV on tablet keep getting error code 12007. Used to play fine. 

Service Expert

Re: Can not play live TV from tablet


rbloom007 wrote:

Can not play live TV on tablet keep getting error code 12007. Used to play fine. 


unhook any external cords connected to other devices (for example to a TV). then restart the app and watch it on the device's screen.




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Problem Solver

Re: Can not play live TV from tablet

Hi 

A 12007 error means that one of our internal systems thinks you're no longer on your home WiFi. This can happen when the IP address you started the session with was IPv4 and then switches to IPv6 or vice versa (it's the same network, but how it's communicating about itself has changed). You might be able to resolve by switching networks/flipping WiFi off and then back on again. 

 

LHC




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New Poster

Re: Can not play live TV from tablet

The Xfinity Stream TV app does not run smooth at all for live TV.  Why?  I have tried everything.  It's very frustrating.  It gets choppy until it finally freezes my tablet.  This all started after an update to the app.  No one ever responds to the reports that get sent.  Is it Google Play Store?  They never respond back!  If  this is the case can you guys let them know?

Anyway can someone get back to me please?

Service Expert

Re: Can not play live TV from tablet


Turner23Lyng wrote:

The Xfinity Stream TV app does not run smooth at all for live TV.  Why?  I have tried everything.  It's very frustrating.  It gets choppy until it finally freezes my tablet.  This all started after an update to the app.  No one ever responds to the reports that get sent.  Is it Google Play Store?  They never respond back!  If  this is the case can you guys let them know?

Anyway can someone get back to me please?


My first guess is that you have a poor wifi connection.  We need more information.




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Frequent Visitor

Re: Can not play live TV from tablet

mine is the first message    your answer about the wifi connection is wrong    my connection is over 150 and is very fast  no problems other than tablet  all connections are tight

Service Expert

Re: Can not play live TV from tablet


rbloom007 wrote:

mine is the first message    your answer about the wifi connection is wrong    my connection is over 150 and is very fast  no problems other than tablet  all connections are tight


Is this by chance a 'rooted' android tablet? If not you will have to log out of the app and delete and reinstall it. (also you can not have any connection on HDMI out on the tablet).




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