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Blue Commercial Break in Process screens blocking program content

Frequent Visitor

Blue Commercial Break in Process screens blocking program content

My question/concern is about the blue Commercial Break in Process screens blocking program content ONLY on Fox News Channel and Fox Business Channel (these are national broadcasts) from the TV Go Channels. Most of the time, the blue commercial break screen pops up in lieu of the actually commercials. At first, I thought ok so I don’t have to be bothered with commercials, that’s fine. Then, I noticed sometimes the commercials aren't blocked between news programming, I actually get to watch the commercials which is usually required in this business since the commercial usually pays the bills right? So, I didn’t think much of it whether I’m forced to watch the actual commercials vs the blue screen. UNTIL, I noticed that sometimes the blue commercial break screen that pops up doesn’t go away when the news programming is back on the air, and sometimes I miss entire news segments before the blue screen goes away! I have actually tested this by watching on my TV at home while on my phone it only shows the blue commercial screen. So, I’m missing the actual news stories as a paying customer. I find this extremely strange and do not understand why my viewer rights are being intermittently blocked?? Even more concerning when I found out, through my own testing, that NONE of the other national news outlets (MSNBC, CNN, HLN, BBC, CNBC, and C-Span) are EVER blocked – there are no blue commercial break screens popping up on those news channels and thus the news programming is never interrupted. I am a very long time “dedicated” paying Comcast customer. Some other customers have asked about the blue commercial block screens, but Comcast never responded in the online forum. I hope this is not a wide spread issue with other customers?

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


CustomerB4 wrote:

My question/concern is about the blue Commercial Break in Process screens blocking program content ONLY on Fox News Channel and Fox Business Channel (these are national broadcasts) from the TV Go Channels. Most of the time, the blue commercial break screen pops up in lieu of the actually commercials. At first, I thought ok so I don’t have to be bothered with commercials, that’s fine. Then, I noticed sometimes the commercials aren't blocked between news programming, I actually get to watch the commercials which is usually required in this business since the commercial usually pays the bills right? So, I didn’t think much of it whether I’m forced to watch the actual commercials vs the blue screen. UNTIL, I noticed that sometimes the blue commercial break screen that pops up doesn’t go away when the news programming is back on the air, and sometimes I miss entire news segments before the blue screen goes away! I have actually tested this by watching on my TV at home while on my phone it only shows the blue commercial screen. So, I’m missing the actual news stories as a paying customer. I find this extremely strange and do not understand why my viewer rights are being intermittently blocked?? Even more concerning when I found out, through my own testing, that NONE of the other national news outlets (MSNBC, CNN, HLN, BBC, CNBC, and C-Span) are EVER blocked – there are no blue commercial break screens popping up on those news channels and thus the news programming is never interrupted. I am a very long time “dedicated” paying Comcast customer. Some other customers have asked about the blue commercial block screens, but Comcast never responded in the online forum. I hope this is not a wide spread issue with other customers?


if the commercial slot is not licensed for national broadcast then you see that message. 




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Frequent Visitor

Re: Blue Commercial Break in Process screens blocking program content

Although I do appreciate you (Rustyben) responded to my message, it still doesn't explain why the blue screen block is NOT lifted consistently every time Fox programming is back on air.  It frequently prevents me from watching the actual news that Fox is broadcasting at that moment.  I have been monitoring this issue for weeks, and it feels like someone or a software program at Comcast is controlling whether I get to watch the actual program or the blue screen.  Also I find it very hard to believe that ONLY the Fox channels have this blue screen issue in my region.  All the other national news channels have commercials and are never blocked.  

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


CustomerB4 wrote:

Although I do appreciate you (Rustyben) responded to my message, it still doesn't explain why the blue screen block is NOT lifted consistently every time Fox programming is back on air.  It frequently prevents me from watching the actual news that Fox is broadcasting at that moment.  I have been monitoring this issue for weeks, and it feels like someone or a software program at Comcast is controlling whether I get to watch the actual program or the blue screen.  Also I find it very hard to believe that ONLY the Fox channels have this blue screen issue in my region.  All the other national news channels have commercials and are never blocked.  


you could tweet tox news to ask them. they make that commercial replacement. Remember that all the TVgo channels are direct from the provider, in this case Fox news. Comcast is not watching nor inserting that screen.




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Frequent Visitor

Re: Blue Commercial Break in Process screens blocking program content

Ok thanks Rustyben.  I will pursue it with Fox.  I appreciate the help!  Merry Christmas!

Gold Problem Solver

Re: Blue Commercial Break in Process screens blocking program content


Rustyben wrote: ... [Fox] make[s] that commercial replacement. ... Comcast is not watching nor inserting that screen.

How do you know? How would Fox go about "regionalizing" its national feeds? Comcast inserts local and regional advertising into national feeds, why wouldn't Comcast also handle commercial blackouts?

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


BruceW wrote:

Rustyben wrote: ... [Fox] make[s] that commercial replacement. ... Comcast is not watching nor inserting that screen.

How do you know? How would Fox go about "regionalizing" its national feeds? Comcast inserts local and regional advertising into national feeds, why wouldn't Comcast also handle commercial blackouts?


all TVgo feeds are managed by the provider (not Comcast). Perhaps th=y are hard breaks that are sold by local cable companies to sell local/regional commercials.




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Frequent Visitor

Re: Blue Commercial Break in Process screens blocking program content

Guys, it is odd to think that Fox controls this and knowingly forgets to remove their own blue screens when they are officially back on air. Really?
Bronze Problem Solver

Re: Blue Commercial Break in Process screens blocking program content


CustomerB4 wrote:
Guys, it is odd to think that Fox controls this and knowingly forgets to remove their own blue screens when they are officially back on air. Really?

Agree, seems more like a local (ie comcast) problem

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


mvenanzi wrote:

CustomerB4 wrote:
Guys, it is odd to think that Fox controls this and knowingly forgets to remove their own blue screens when they are officially back on air. Really?

Agree, seems more like a local (ie comcast) problem


Comcast passes through the feed provided by the TVgo streams. any questions need to go to the provider (like foxnews has a tweet account). 




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Bronze Problem Solver

Re: Blue Commercial Break in Process screens blocking program content


Rustyben wrote:

mvenanzi wrote:

CustomerB4 wrote:
Guys, it is odd to think that Fox controls this and knowingly forgets to remove their own blue screens when they are officially back on air. Really?

Agree, seems more like a local (ie comcast) problem


Comcast passes through the feed provided by the TVgo streams. any questions need to go to the provider (like foxnews has a tweet account). 


If you can give a source for your claims I would believe you.

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


mvenanzi wrote:

Rustyben wrote:

mvenanzi wrote:

CustomerB4 wrote:
Guys, it is odd to think that Fox controls this and knowingly forgets to remove their own blue screens when they are officially back on air. Really?

Agree, seems more like a local (ie comcast) problem


Comcast passes through the feed provided by the TVgo streams. any questions need to go to the provider (like foxnews has a tweet account). 


If you can give a source for your claims I would believe you.


Comcast official employees have stated in posts that the TVgo channels are managed by and provided by the source not by Comcast. It is therefore a 3rd party stream not a comcast stream and that is why the streaming bytes count (since not in-house content).




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Bronze Problem Solver

Re: Blue Commercial Break in Process screens blocking program content


Rustyben wrote:

mvenanzi wrote:

Rustyben wrote:


Comcast passes through the feed provided by the TVgo streams. any questions need to go to the provider (like foxnews has a tweet account). 


If you can give a source for your claims I would believe you.


Comcast official employees have stated in posts that the TVgo channels are managed by and provided by the source not by Comcast. It is therefore a 3rd party stream not a comcast stream and that is why the streaming bytes count (since not in-house content).


Sorry, but until you can supply a reliable source to your claims, I can't accept your claims as fact. Even Comcast official employees have been proven incorrect in their statements on these forums from time to time, and Comcast official employees at comcast stores give out incorrect info.

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


mvenanzi wrote:

Rustyben wrote:

mvenanzi wrote:

Rustyben wrote:


Comcast passes through the feed provided by the TVgo streams. any questions need to go to the provider (like foxnews has a tweet account). 


If you can give a source for your claims I would believe you.


Comcast official employees have stated in posts that the TVgo channels are managed by and provided by the source not by Comcast. It is therefore a 3rd party stream not a comcast stream and that is why the streaming bytes count (since not in-house content).


Sorry, but until you can supply a reliable source to your claims, I can't accept your claims as fact. Even Comcast official employees have been proven incorrect in their statements on these forums from time to time, and Comcast official employees at comcast stores give out incorrect info.


charges1.jpg

 

If you notice the popup that appears for a few seconds for TVgo channels it says 'accessing the internet' meaning that the feed is external to Comcast's internal streams.




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Bronze Problem Solver

Re: Blue Commercial Break in Process screens blocking program content


Rustyben wrote:

mvenanzi wrote:


Comcast official employees have stated in posts that the TVgo channels are managed by and provided by the source not by Comcast. It is therefore a 3rd party stream not a comcast stream and that is why the streaming bytes count (since not in-house content).


Sorry, but until you can supply a reliable source to your claims, I can't accept your claims as fact. Even Comcast official employees have been proven incorrect in their statements on these forums from time to time, and Comcast official employees at comcast stores give out incorrect info.


 

 If you notice the popup that appears for a few seconds for TVgo channels it says 'accessing the internet' meaning that the feed is external to Comcast's internal streams.


Again, speculation on your part based on another irrelevant fact.

 

Are you familiar with wireshark (if not google it), its a network capture tool. I started a captured, then started streaming fox news tv go channel. I "followed" (filtered) on the ethernet data stream and the source of the data is coming from a comcast server (

odol-atsec-bos-37.cambridge.ma.boston.comcast.net) not a fox or any other server. The tool shows the http address of the source, ping that http address and it get resolved to the same addr listed in the capture as the source.

 

Untitled.png

 

 

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


mvenanzi wrote:

Rustyben wrote:

mvenanzi wrote:


Comcast official employees have stated in posts that the TVgo channels are managed by and provided by the source not by Comcast. It is therefore a 3rd party stream not a comcast stream and that is why the streaming bytes count (since not in-house content).


Sorry, but until you can supply a reliable source to your claims, I can't accept your claims as fact. Even Comcast official employees have been proven incorrect in their statements on these forums from time to time, and Comcast official employees at comcast stores give out incorrect info.


 

 If you notice the popup that appears for a few seconds for TVgo channels it says 'accessing the internet' meaning that the feed is external to Comcast's internal streams.


Again, speculation on your part based on another irrelevant fact.

 

Are you familiar with wireshark (if not google it), its a network capture tool. I started a captured, then started streaming fox news tv go channel. I "followed" (filtered) on the ethernet data stream and the source of the data is coming from a comcast server (

odol-atsec-bos-37.cambridge.ma.boston.comcast.net) not a fox or any other server. The tool shows the http address of the source, ping that http address and it get resolved to the same addr listed in the capture as the source.


the atsec in the address is probably part of their security so you can not simply go to the outside site directly. The logged in authorized app would have access to the stream from 3rd party via that link. Otherwise a link to the direct stream would compromise security of the asset stream. Sure it is speculation, but Comcast said they don't manage the TVgo streams and that is why it is counted in the cap.




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New Poster

Re: Blue Commercial Break in Process screens blocking program content

I have the same issue with the blue commercial break screen!  However, Comcast told me I had to switch routers and sent me one of theirs.  The issue went away for awhile, I saw all the commercials when I stream from my phone in my house while on wifi.  Then for no reason at all this week, the blue screen came back when streaming foxnews.  What is the deal!?  It's maddening!

Service Expert

Re: Blue Commercial Break in Process screens blocking program content


cosmicgirl67 wrote:

I have the same issue with the blue commercial break screen!  However, Comcast told me I had to switch routers and sent me one of theirs.  The issue went away for awhile, I saw all the commercials when I stream from my phone in my house while on wifi.  Then for no reason at all this week, the blue screen came back when streaming foxnews.  What is the deal!?  It's maddening!


you get the same screen on the 3rd party fox news app when watching live news feed. comcast does not manage the tvgo they just provide a secure link to the feeds.




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Bronze Problem Solver

Re: Blue Commercial Break in Process screens blocking program content


Rustyben wrote:

cosmicgirl67 wrote:

I have the same issue with the blue commercial break screen!  However, Comcast told me I had to switch routers and sent me one of theirs.  The issue went away for awhile, I saw all the commercials when I stream from my phone in my house while on wifi.  Then for no reason at all this week, the blue screen came back when streaming foxnews.  What is the deal!?  It's maddening!


you get the same screen on the 3rd party fox news app when watching live news feed. comcast does not manage the tvgo they just provide a secure link to the feeds.


Not true. I ran fox news app, xf stream app, and stb at the same time, and when commercials happen fox app shows a nice screen saying commercial in progress and it goes back to the show immediately after commercial like the tv. The xf app goes to blank blue screen and stays well after show starts, sometimes over 5 minutes in.

New Poster

Re: Blue Commercial Break in Process screens blocking program content

If that’s the case why your first response was about commercials not being licensed for national broadcast?! Wouldn’t it be easier to address the problems to Fox News right away?

New Poster

Re: Blue Commercial Break in Process screens blocking program content

I have same problem while watching streaming Fox News through Roku device with xfinity subscribers services....also the channel seems to get blocked so that I have to remove the app and reload app to maintain viewing....what goes

New Poster

Re: Blue Commercial Break in Process screens blocking program content

I've noticed this odd behavior that Xfinity is doing with the Fox channels. Everyone knows the worst thing a broadcaster can do is have dead air, so to try to influence people to stay away from Fox, Xfinity creates blocks of dead air several time per hour. I wouldn't care that much except like the original post states, they don't  broadcast the show once it goes back to the studio. Yesterday I was waiting for the program to resume and it went back to Fox in time for them to cut off the guest and tell them they were out of time and broke again into a commercial. That made back to back commercial breaks just a few seconds apart.  This is inconsistent enough that it is being done manually by someone that isn't paying attention. By design, I am convinced to steer viewers away from the conservative viewpoint. I wish the FCC would put a stop to this blatant bias they are imposing on their customers.  If we only had better choices for who we have to use for broadcasts.  

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