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Authorization failure in ESPN and other third-party apps

Posted by
Frequent Visitor

Message 1 of 23
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I am a recent Comcast subscriber. When I try to watch video in the iPhone ESPN app, it asks me to sign in with my TV provider. I select Comcast XFINITY and get a message saying that I'm automatically signed in (I presume because I am on my home network). But then a dialog box pops up saying "Unable to play video. Authorization failed. If you are receiving this in error, please log out from your provider and try again."

 

I have tried logging out and back in multiple times. I also tried downloading a few other TV apps -- Disney Channel, FX -- and got similar messages.

 

I initiated a chat with a Comcast rep, who didn't really seem to understand the problem. She confirmed that ESPN is in my channel lineup and suggested that I watch through the XFINITY Stream app. That app is great (and works fine) but there's lot of content in the ESPN app that is not on the main channels. And I'd like to be able to use other third-party apps.

 

I'm guessing that there is a setting in my account that needs to be flipped to give me access to these apps. Can anyone help, or suggest the right vocabulary to use with a rep?

 

Thanks,

 

Ben

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22 REPLIES
Posted by
Service Expert

Message 2 of 23
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ben428 wrote:

I am a recent Comcast subscriber. When I try to watch video in the iPhone ESPN app, it asks me to sign in with my TV provider. I select Comcast XFINITY and get a message saying that I'm automatically signed in (I presume because I am on my home network). But then a dialog box pops up saying "Unable to play video. Authorization failed. If you are receiving this in error, please log out from your provider and try again."

 

I have tried logging out and back in multiple times. I also tried downloading a few other TV apps -- Disney Channel, FX -- and got similar messages.

 

I initiated a chat with a Comcast rep, who didn't really seem to understand the problem. She confirmed that ESPN is in my channel lineup and suggested that I watch through the XFINITY Stream app. That app is great (and works fine) but there's lot of content in the ESPN app that is not on the main channels. And I'd like to be able to use other third-party apps.

 

I'm guessing that there is a setting in my account that needs to be flipped to give me access to these apps. Can anyone help, or suggest the right vocabulary to use with a rep?

 

Thanks,

 

Ben


two questions.. was your device casting in any way to a TV? and second if not casting, or connected to a TV is have you contacted ESPN support?




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Posted by
Frequent Visitor

Message 3 of 23
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Thanks for responding. No, I'm not casting or connected to a TV.

I haven't contacted ESPN but I'm pretty sure this is a Comcast-specific issue, since it happens in other apps as well. Also, I logged in with my old provider's credentials and it worked fine.
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Message 4 of 23
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it appears no third party service is working....I just tried my HBOGO....and called customer service...+5 min wait...at 12am (CST)......im gonna go out on a limb and say they have a service outage or a maintenance thing going affect the third party authroization

Posted by
Frequent Visitor

Message 5 of 23
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Thanks. Can anyone else confirm that they can or can't log in and watch video in third-party apps?

 

My service was turned on last Thursday and it hasn't worked for me since.

Posted by
Service Expert

Message 6 of 23
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ben428 wrote:

Thanks. Can anyone else confirm that they can or can't log in and watch video in third-party apps?

 

My service was turned on last Thursday and it hasn't worked for me since.


I checked by downloading HBOGo on my backup samsung android and after entering my Xfinity username/pass it gave me full access. Do you have a rooted modified phone/tablet? if so, many secuirty locked videos won't play anymore (part of the demands of motion picture association).




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Message 7 of 23
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I have been receiving the same error for the last week and a half when previously it worked just fine. I believe it might have something to do with setting up a new account because we just switched holders of our account and got all new boxes and it previously worked just fine. Now all third party apps are not working for me.
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Message 8 of 23
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NBC Sports for example. I have reinstalled and installed all apps multiple times. I've also talked to xfinity on chat twice but to no avail. They're saying it's an app issue which it cannot be. I hate to say it but this would be a lot easier if the xfinity stream app had chromecast support Smiley Happy
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Message 9 of 23
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I'm having the exact same issue. I also just switched to xfinity about 2 weeks ago. I have called twice and went to the store once. No one has been able to help, but it clearly seems to be an issue with new accounts. One thing I got out of the reps was that the third party apps (not xfinity tv stream) are part of their 'tv everywhere' services. Any progress in finding a solution anyone?
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Message 10 of 23
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Nothing yet, nobody from Comcast has posted anything which is unfathomable to me since I am paying for services and not being able to utilize them.
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Message 11 of 23
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Message 12 of 23
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History Channel- redownloaded today
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Posted by
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Message 13 of 23
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your comcast subscription does not claim to give access to 3rd party apps/websites although many do allow access to their sites.




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Message 14 of 23
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I'm confused though as it has worked for over two years in the past and now it does not after setting up a new Account
Posted by
Service Expert

Message 15 of 23
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Are you saying you moved your service from one account to another, or do you mean a second account at the same residence?




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Message 16 of 23
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Same house, different unit number, new Account. Last account was cancelled.
Posted by
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Message 17 of 23
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Stuskowski1 wrote:
Same house, different unit number, new Account. Last account was cancelled.

Sounds like the new account isn't set up correctly.  You can either call Customer Support or go to an Xfinity Store for help.




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Posted by
Frequent Visitor

Message 18 of 23
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Update from the original poster:

 

I've had a series of exchanges with Comcast support over Twitter and also spoke to someone on the phone. They said that this is a known issue affecting some accounts (but not all) and they are working on it.

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Message 20 of 23
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I had the same issue with my Xfinity account. All the 3rd party apps had the authorization failure. Did you guys have a solution yet? Thank you!

 

Posted by
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Message 21 of 23
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Posted by
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Message 22 of 23
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Hi friends,

 

I clicked on video in the ESPN app on my iPad this morning and it worked! I had to log out and log back in on my phone, but then it worked there too. I can also watch ESPN in a browser on my Mac. I tried a few other networks (Disney, TNT, AMC) and they all seemed to work too.

 

Is it fixed for others?

 

Ben

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Message 23 of 23
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It seems to now be working for me as well