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Apple TV App Activations Failing

New Poster

Apple TV App Activations Failing

[Apple TV 4th Gen, latest software] I don’t know why, but I can’t seem to get any apps that support live streaming to activate. I can login to my account, enter an activation code, but then the page that says the activation is completed continuously reloads and loops. The Apple TV screen never progresses and only displays the activation code. The problem seems to be a disconnect between the phone activation and the Apple TV. When the activation is looping and not progressing the activation screen on the Apple TV, the activation on my phone loops between the second and third photo. 

Regular Visitor

Re: Apple TV App Activations Failing

I’ve been having the same problem. If I use my iPhone, iPad, or Mac using safari I get this same issue. I recently tried using Chrome browser on a Windows 10 machine and it activated immediately.
New Poster

Re: Apple TV App Activations Failing

Why is no one responding to this? I am having the same thing happen. I am thinking of leaving Comcast because of things like this. I have the exact same thing happening to me. Many apps I can not sign in to.
Service Expert

Re: Apple TV App Activations Failing

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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I am an XFINITY Forum Expert and I am here to help.
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Official Employee

Re: Apple TV App Activations Failing

Hi all, 

 

Are you all trying to activate the XFINITY Stream App for the Apple TV? If so, that will not work as we do not support that app via Apple TV. 




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Frequent Visitor

Re: Apple TV App Activations Failing

No. We are trying to authenticate individual channel apps, like the ESPN app in the images posted above. I have tried to authenticate two apps today with the same result. I think the post being in the Stream app forum section might have prompted your question. We all know to well that the Stream app was designed to be useless with Apple TV, but this functionality is assumed to be available and reliable.

Frequent Visitor

Re: Apple TV App Activations Failing

Problem was resolved by clearing website history/data from my browser. 

New Poster

Re: Apple TV App Activations Failing

Actually, clearing history does not resolve the problem. 

 

Comcast please resolve this issue. 

New Poster

Re: Apple TV App Activations Failing

This issue has not been resolved and in fact you did not answer the request.

 

Can you please tell status of resolution?

 

New Poster

Re: Apple TV App Activations Failing

Just adding a ping since I don't know how else to report this.

 

New Poster

Re: Apple TV App Activations Failing

I agree, I am running into the exact same looping/cycling process as the original request. This is the case on an ESPN app, a bravo app, and an NBC app: all on the Apple TV. This has nothing to do with the Xfinity streaming app on the iPhone, nor any Xfinity app on the Apple TV (which doesn’t exist). The photos previously loaded at the top of this thread, or identical to the ones I see, prohibiting me from watching programs and channels I pay for.
Regular Visitor

Re: Apple TV App Activations Failing

NOTE: Activation fails as described in Safari browser on iPhone or Mac. But activation succeeds if done in Firefox or Chrome

New Poster

Re: Apple TV App Activations Failing

I have also been experiencin this problem since last month.

Safari cannot authenticate and cycles as mentioned, chrome works.

Clearing the cache did fix the problem for me but I also unchecked the cross site browsing option in preferences as I think this my have an effect.